(HQ) Control Tower, Manager
(HQ) Control Tower, Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role & Responsibilities:
- Manage a scalable Control Tower to ensure a robust and reliable operations for the key account.
- Review scope of work with account owner and clients participate and support all strategic customer discussions
- Work in conjunction with implementation team to ensure smooth and successful client onboarding process
- Work closely and coach stations for SOP compliance root cause analysis and complaint management whenever KPI wasnt fulfilled.
- Provide regular communications and timely status reports address potential red flags to the appropriate parties to mitigate any operation issues or unexpected shipping delays
- Data analytical ability to assist account owner to prepare reports analysis and the QBR/MBR report
- Support quotation with account manager for new business opportunity.
- Evening conference calls with Asia as required
Qualifications:
- Bachelors degree or higher and 8 years of experience in freight forwarding
- Fluent in both Mandarin Chinese and English
- Experience in managing large accounts especially in the semiconductor or technology industry is preferred.
- Deep experience and expertise in forwarding/carrier operating systems experience
- Excellent communication interpersonal and project management skills
- With proven track record in leadership experience delivering successful customer on-boarding implementation projects.
- Knowledge of air freight procurement would be a plus
Required Experience:
Senior Manager
Employment Type
Full-Time
