Sales Onboarding and Education Analyst I

Purpose

Reporting into the Sales Enablement & Operations Manager the Sales Enablement Coordinator is a critical role for the Revenue Operations Team that will identify drive and complete projects related to the onboarding and ongoing education/growth of revenue generating associates within Conduent. This is a highly visible role that liaises with Sales & Account Management Leadership Marketing Subject Matter Experts and Tech Vendor Partners. You will often be called upon to work with cross-functional teams and communicate with or present to line management. We are looking for an independent solution-oriented candidate who can develop and organize content host training calls and maintain Conduent proprietary learning management system (LMS). Success in this position is based on associate engagement a constant optimized LMS experience management transparency of data and timely execution or projects.

Responsibilities:

• Daily maintenance and continuous improvement of the sales onboarding program and SalesHub which run on Knowledge Connection which is Conduents proprietary LMS

• Maintain a complete catalog of the learning materials on SalesHub

• Solicit feedback from Sales & Account Management Leadership semi-annually to evolve curriculum material to ensure that eLearning content aligns with technical requirements and sales objectives

• Proactively gather new training materials from solution leaders marketing managers and SMEs on a quarterly basis

• Schedule host and follow-up on new joiner onboarding for Sales Execs Account Managers Client Partners and General Managers

• Maintain reports for tracking onboarding learner engagement and completion rates

• Manage multiple training support mailboxes efficiently and effectively

• Design and/or curate eLearning modules videos quick guides job aids and other instructional materials for onboarding and continuous training including materials from 3^rd party vendor partners

• Manage learner registration and progress tracking across various learning paths

• Build and edit SalesHub pages utilizing basic HTML and web editing tools to structure and format content ensuring ease of navigation and accessibility

• Consolidate Conduents external content Sharepoint hub (SalesToolCentral) into SalesHub driving a more streamlined experience for associates

• Monitor external trends in learning and sales enablement and integrate insights to enhance internal processes

• Act as lead Admin for LinkedIn Sales Navigator which includes management of license roster and communications

• Specific for our Commercial Solutions Business

• Maintenance of our Client Engagement Playbook including the development of a Quarterly Business Review template

• Coordination of the weekly PODcast agenda including prep meeting scheduling call recording and post call wrap-up

POSITION REQUIREMENTS

Work Experience:

• 2 years creating eLearning content and managing LMS platforms

• 2 years in sales operations learning operations or sales enablement

• 2 years managing onboarding programs or similar large-scale learning initiatives

• Experience as a liaison between internal business units and external vendors

• Experience with SFDC or a similar Client Relationship Management (CRM) platform

• Experience with LinkedIn Sales Navigator preferred

Personal Competencies:

• Strong organizational and project management skills

• Ability to independently manage tasks timelines and priorities keeping line management proactively informed

• Strong interpersonal and communication skills both written and verbal

• High attention to detail and a strong sense of accountability

• Collaborative mindset with a focus on team success and stakeholder alignment

• Strong analytical thinking and adaptability in learning new tools or methodologies

• Demonstrated ability to identify opportunities for process improvement and measurement

• Power user of all MS Office Suite products especially Outlook PowerPoint SharePoint and Teams

Education:

• Bachelors of Sciences or Business Administration required with preferred areas of focus on Learning & Development Human Resources Operations or Project Management