Hardware Implementation Specialist

New York City, NY - USA

Monthly Salary: $ 75 - 100

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static scheduled fixed-routes to a dynamic on-demand network and youll be one of the pioneers shaping this transformation.

As the Hardware Implementation Specialist youll be responsible for providing technology platform and hardware related training and support to transit agency employees. You will become an expert on RideCos technology platform and data driven approach to transportation operations management. As a key client support resource for operations staff youll have an important role in shaping the performance and success of our clients next-generation on-demand transportation services.

Your day-to-day responsibilities will include:

Configure and monitorhardware and software for day-to-day service operations
Hardware installation including wiring brackets applications.
Diagnose failures and schedule repairs for Tablets Mounting hardware VoIP equipment and other hardware.
Mobile Device Management software
Telco and SIM card management through diagnosis service and follow up
Track and manage hardware assets and maintain their working order
Perform in-person trainingsessions with transit agency employees drivers on hardware and software
Facilitate technical training content in various modes through the RideCos Learning Management System
Collaborate with the project team collect information regarding service issues for investigation and quick resolution and to continuously seek data-driven solutions to improve the hardware/software platform
Assist Program Managerin other day to day activities and tasks
Continuously expandthe collective knowledge base of the company through multi-disciplinary learning and knowledge sharing
Conduct market research and analysis to stay abreast of emerging technologies pricing and alternative solutions
Other duties/projects as assigned

Preferred Qualifications and Experience:

College/University degree with2 years of experience
Exceptional customer service and support skills
Previous experience training on hardware and software
Previous experience wiring soldering and installing devices into vehicles
Technical knowledge of tablets microphones mobile applications
Strong oral and written communication skills
Work effectively in a team or independent setting
Location: New York (on site)
MDM software experience is considered an asset
Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset

Compensation and Benefits:

Base Salary: $75K - $100K performance based bonus stock options
Work-Life Balance & Additional Perks:Flex-time work schedules vacation time
Benefits Plan: Medical dental prescription and more

Who we are:

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCos cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly and it is the most adopted cloud-based on-demand transit software among the ten largest cities in the United States. Our marquee clients include Philadelphias SEPTA RTC Las Vegas San Antonio Metro and Houston Metro.

RideCos software powers a diverse range of use cases including paratransit residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. The success of these services is supported by the industrys best customer service including a 95% plus customer retention rate. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process please mention this in your application. #LI-Onsite

Required Experience:

Unclear Seniority

Your day-to-day responsibilities will include:

Configure and monitorhardware and software for day-to-day service operations
Hardware installation including wiring brackets applications.
Diagnose failures and schedule repairs for Tablets Mounting hardware VoIP equipment and other hardware.
Mobile Device Management software
Telco and SIM card management through diagnosis service and follow up
Track and manage hardware assets and maintain their working order
Perform in-person trainingsessions with transit agency employees drivers on hardware and software
Facilitate technical training content in various modes through the RideCos Learning Management System
Collaborate with the project team collect information regarding service issues for investigation and quick resolution and to continuously seek data-driven solutions to improve the hardware/software platform
Assist Program Managerin other day to day activities and tasks
Continuously expandthe collective knowledge base of the company through multi-disciplinary learning and knowledge sharing
Conduct market research and analysis to stay abreast of emerging technologies pricing and alternative solutions
Other duties/projects as assigned

Preferred Qualifications and Experience:

College/University degree with2 years of experience
Exceptional customer service and support skills
Previous experience training on hardware and software
Previous experience wiring soldering and installing devices into vehicles
Technical knowledge of tablets microphones mobile applications
Strong oral and written communication skills
Work effectively in a team or independent setting
Location: New York (on site)
MDM software experience is considered an asset
Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset

Compensation and Benefits: