Administrative Secretary I Social Work Department

Job Title: Administrative Secretary I - Social Work Department

• The Administrative Secretary I performs secretarial and general office support involving word processing typing telephone reception mail distribution and record and file maintenance.
• Typically services are provided for an assigned department care center or nursing unit

• Answers telephone screens callers relay messages and greets visitors.
• Opens sorts and prioritizes mail. Picks up and delivers materials as required.
• Maintains records through filing retrieval retention storage coding updating and destruction.
• Types routine correspondence memos reports minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections as needed.
• May screen and schedule patient appointments schedule referrals of special testing or doctors visits and keep record of patient billing for submission.
• Makes travel accommodation and/or transportation arrangements.
• Schedules and maintains calendar for meetings and/or appointments.
• Responds to inquiries for information according to established policies.
• Gathers assembles and categorizes data for general information purposes and special reports.
• May process check requests and expense reimbursements.
• Performs other related duties as necessary.

Education Requirements

• Associate Degree in secretarial science Secretarial School diploma or High School Diploma/GED plus two years of related experience.

Experience Requirements

• 0-1 years administrative experience

Computer Skills

• MS Office Suite: Intermediate
• Other: Intermediate MS Word (Word Excel PowerPoint) Internet Outlook telephone systems

Gerneral Skills and Competencies

• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures processes requirements or cultures.
• Applies Learning: Assimilates and applies new job-related information in a timely manner.
• Builds Customer Loyalty: Effectively meets customer needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty.
• Builds Strategic Work Relationships: Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
• Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Contributes to Team Success: Actively participates as a member of a team to move the team toward the completion of goals.
• Decision Making: Identifies and understands issues problems and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts constraints and probable consequences.
• Initiates Action: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
• Manages Work (includes Time Management:Effectively manages ones time and resources to ensure that work is completed efficiently.
• Quality Orientation: Accomplishes tasks by considering all areas involved no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.
• Stress Tolerance: Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and to the organization.

Work Environment

• General Office Environment

Non-Bargaining Unit 186 - Social Services - MSH Mount Sinai Hospital