Implementation Manager, Strategic Global Brands
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Job Location:
New York City, NY - USA
Monthly Salary:
USD 135000 - 175000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canarys hospitality-specific AI platform.
Canary is utilized by 20000 hoteliers in 100 countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham Marriott IHG Four Seasons Rosewood and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500 company a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work and is backed by top Silicon Valley investors like Y Combinator F-Prime Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
The Implementation Manager Strategic Global Brands will lead enterprise-scale deployments and onboarding of Canarys solutions across multi-property hotel groups and brands. This role is responsible for managing complex multi-system integrations coordinating rollouts across hundreds of properties and ensuring flawless execution with minimal supervision. Working closely with the Enterprise Customer Success Manager the Enterprise Implementation Manager serves as the bridge between enterprise clients product and engineeringensuring successful adoption and long-term value creation.
Responsibilities
- Own end-to-end implementation for enterprise hotel groups from planning through deployment and handoff.
- Coordinate multi-property rollouts across hundreds/thousands of properties balancing timelines and dependencies.
- Manage complex system integrations (PMS POS CRM payments APIs).
- Act as the primary deployment liaison for enterprise client stakeholders including IT and operations leadership.
- Develop scalable processes frameworks and playbooks for enterprise deployments.
- Deliver executive-level communication: project updates risk assessments strategic alignment.
- Partner cross-functionally with Product Engineering and Support to resolve technical challenges.
- Drive continuous improvement of enterprise onboarding practices.
Qualifications
- 5 years in enterprise project management technical onboarding or large-scale deployments (hospitality/SaaS preferred).
- Proven success leading multi-property or brand-level deployments.
- Strong expertise in hotel technology systems (PMS POS CRM payment integrations).
- Advanced program management skills with tools like Smartsheet Notion Linear.
- Excellent stakeholder management and executive communication skills.
- Deep understanding of hotel operations and enterprise rollout challenges.
- Ability to thrive in fast-paced high-growth environments.
$138000 - $167000 a year
The On-Target Earnings Range for this role is $138000 - $167000. This OTE figure includes a competitive base salary and target variable compensation. Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidates skill level experience and specific work location. This role may also include the opportunity to earn a discretionary bonus and/or equity.
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York San Francisco or Dallas when they choose and are provided a travel stipend for doing so. Spend time working with the team in their office and use the rest of your time exploring a new city!
Personal Travel Reimbursement:If you stay at a hotel that Canary works with we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit employ train compensate and promote talent regardless of race religion ethnicity national origin citizenship gender gender identity sexual orientation age veteran status disability genetic information or any other protected characteristic.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
