Client Solutions Account Manager - Remote - TP70587

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At this time TP can only offer employment to individuals located in the following states: AL AR AZ CT DE FL GA IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK PA RI SC SD TN TX UT VA VT WI WV WY.



The Client Solutions Account Manager will oversee the execution and implementation of organizational strategies based upon company objectives and budgets. You will foster a strong relationship with the Teleperformance clients as well as internal operational leaders to deliver a strategic partnership that produces top level KPI performance. You will serve as a trusted advisor to the client and bring a constant desire to add value. A Passion for People is critical in this role.



This position is 100% work at home.
Responsibilities

Your Responsibilities

Accountable for the financial and operational results (key metrics) as well as the development implementation and communication of budgets targets and business objectives for each site.

Point of escalation between client and TP leadership.

Maintain direct contact with assigned client on a regular basis.

Understand and oversee documentation of all clients needs and deliverables to ensure a high level of service delivery.

Understand and oversee client contract specifications on a consistent basis.

Communicate operational results to client and executive management using standardized reports and MIS frequent verbal updates and participation in management meetings and operational review processes.

Develop management standards guidelines policies and procedures in conjunction with client needs and organizational strategies.

Establish current and long range goals and objectives while providing strategic direction for the sites and site managers reporting directly to them in conjunction with the organization through leadership and operational management.

Manage the performance development and succession plan of diverse management and work force.

Coordinate with internal resources such as operations and all other internal departments (IT HR Client Services Payment Processing Finance etc.) to resolve client issues and complete client requests.

Lead solution development efforts that best address client needs while coordinating the involvement of all necessary departments and/or key stakeholders.

Coordinate and lead all scheduled client conference calls to discuss performance quality status of projects etc.

Proactively assesses clarifies and validates client needs on an ongoing basis.

Facilitate monthly and quarterly calls with client to review overall state of relationship.

Coordinate and schedule quarterly site visits to client providing updates on performance innovation project status etc. Maintain tracking of meeting recaps and takeaways.

Oversee tracking on CAST of all items logged for assigned client.

Maintain high key client satisfaction ratings that meet company standards when applicable.

Other duties as assigned by management.

Client Issue Escalations

Client requests outside of contract

Process gaps causing client or customer impact causing potential risk.

Ensure site strategies are aligned with organization and client objectives.






Teleperformance is a global digital business services company. We deliver the most advanced digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

With more than 500000 inspired and passionate people speaking more than 300 languages our global scale and local presence allow us to be a force of good in supporting our communities our clients and the environment.

Benefits of working with TP include:

Paid Training
Competitive Wages
Full Benefits (Medical Dental Vision 401k and more)
Paid Time Off
Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise we make peoples lives simpler faster and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company At Teleperformance the sky is the limit!



Additional Qualifications/Responsibilities
Qualifications

College degree in related business field and/or equivalent

Healthcare experience preferred

3-5 years Account Management experience preferred

Demonstrated strong ability to build relationships with clients and/or internal departments stakeholders etc.

Six Sigma preferred

Proficiency with MS Office products (Word Excel Power Point Outlook).

Understanding of system programs that enable us to download new accounts.

Demonstrated ability to accurately report and communicate company and client results budgets and forecasts

Demonstrates high integrity and ethical standards.

Demonstrated motivation and personal effectiveness.

Demonstrated leadership capacity.

Demonstrates excellent oral and written communication skills.

Ability to research issues as they arise and make recommendations for resolution.

Results oriented and team player.

Ability to work autonomously and make independent decisions.

Ability to handle multiple projects and assignments; able to prioritize and meet deadlines.

Problem-solving and strategic skills to reflect area of responsibility.

Ability to identify areas for continuous improvement and make recommendations and/or implement as needed.

Capable of clear communication of corporate goals objectives and results throughout large and diverse organization

Adaptable to change and client demands.

Decision-making and critical thinking.

Detail oriented

Organized

Strong networking and relationship building with internal key stakeholders executives and client



Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy