Experienced Engineering Manager - Customer Growth & Experience
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 264000 - 400000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Growth and Experience (CGX) orgs mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers journeys with Plaid.
We achieve this in three ways:
1/ Driving revenue acquisition accelerating customer launch and activation andscaling usage.
2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs AEs AMs Support Implementation TAMs Customer Oversight Finance and Commercial).
3/ Enhancing the developer experience and the experience of all emerging dashboard personas.
You will lead an engineering organization of 35 people spread across teams focused on growth developer relations developer experience (including Plaids public API and external MCP servers) customer onboarding the developer dashboard and billing.
Responsibilities
- Supporting the growth of a strong team of Engineering Managers and Senior ICs.
- Partnering closely with your product counterpart and cross-functional partners to serve CGXs many internal stakeholders.
- Ensuring the areas technical strategy is aligned with future product needs.
- Partner with your product counterpart to refine the areas strategy and set short and long-term goals.
- Revising the organizational structure of your engineering teams over time as needed.
- Partnering with recruiting to fill key roles with top talent.
Qualifications
- Experience managing a team composed primarily of Engineering Managers.
- Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).
- Nice to have: a mix of experience working on both customer-facing and internally-facing teams.
- Nice to have: experience leading growth teams/organizations.
$264000 - $400000 a year
Target base salary for this role is between $264000 and $400000 per year. Additional compensation in the form of equity and/or commission is dependent on the position offered. Plaid provides a comprehensive benefit plan including medical dental vision and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position candidates work experience and skillset and location. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Required Experience:
Manager
Key Skills
- Hospitality Experience
- Go
- Management Experience
- React
- Redux
- Node.js
- AWS
- Mechanical Engineering
- Team Management
- Leadership Experience
- Mentoring
- Distributed Systems
About Company
Plaid helps all companies build fintech solutions by making it easy, safe and reliable for people to connect their financial data to apps and services.
