At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Role Purpose

Your primary mission is to elevate the customer experience and support their transformation into a future-ready smart laboratory. By providing expert technical support comprehensive training and professional guidance you will ensure that customers operate our instruments with precision and efficiency.

Role Scope

Operational Training for End-users: Deliver comprehensive operational training to end-users following the installation of Roche cobas series automated analyzers including clinical chemistry and immunochemistry assays.
cobas

Remote and On-site Support: Provide prompt application support and troubleshooting assistance both remotely and on-site for assigned and assisted accounts.

Training for New Hires: Conduct product operator training for new team members to ensure they are proficient with instrument use.

Timely Troubleshooting Management: Ensure troubleshooting calls for assigned and assisted accounts are promptly managed and resolved.

CRM Documentation: Accurately document all account activities and product issues in the Customer Relationship Management (CRM) system.

Product Demonstrations and Evaluations: Conduct and assist in product demonstrations presentations and evaluations for customers focusing on the cobas series.
cobas

Technical Support in Analysis: Provide customers with technical support for analyzing and summarizing experimental results.

Project Collaboration and Planning: Effectively evaluate large installation projects collaborating closely with project applications to complete planning on schedule.

Requirements:

Qualifications:

• A strong compliance record with no material compliance violations identified in the past five years.
  

Education:

• Degree in Medical Technology or a related field.
  

Experience:

• Minimum of 2 years of relevant work experience ideally with a background in medical technical services.
  2

Skills & Knowledge:

• Familiarity with hospital clinical laboratory operations clinical biochemistry immunology tests and basic interpretative skills.
  

• Knowledge of CAP and ISO 15189 medical laboratory certification standards.
  CAPISO 15189

• Strong understanding of compliance requirements and high standards of integrity.

• Key competencies: Customer Understanding Account Management Service Orientation Responsiveness Problem-solving.
  

Technical Competencies:

• Proficiency in Word Excel and PowerPoint.
  

• Basic English reading and writing skills.
  

• Strong communication skills and ability to maintain client relationships.
  

Other Requirements:

• Drivers license and personal vehicle required.
  

• Willingness to travel domestically and internationally approximately 5-10% annually.
  5-10%

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Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an Equal Opportunity Employer.