Customer Support Specialist (Onsite)

Role Details

Location: McKinley BGC Taguig
Work Set-up: Full Onsite

About Us

PartnerHero is now Crescendo a stronger bolder force in customer experience.

Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard.

We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy.

At Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to whats next.

The Role

As a Customer Support Specialist youll be part of a frontline team dedicated to helping customers via email chat or phone. This is an onsite role based at McKinley BGC Taguig where youll work closely with peers and team leads to deliver timely empathetic and accurate customer support.

You will play a key role in representing partner brands ensuring customer issues are resolved effectively while maintaining professionalism and care.

What Youll Do:

• Provide excellent customer service through phone email and/or chat support.
• Handle inquiries complaints and requests with empathy and accuracy.
• Troubleshoot product or service issues escalating when needed.
• Document and update customer records and interactions in CRM systems.
• Collaborate with team members and leaders to improve workflows and service quality.
• Meet or exceed key performance indicators (KPIs) such as response time resolution rate CSAT and quality standards.
• Uphold company and partner values ensuring each interaction reflects professionalism and care.
  

What We Expect From You:

• At least 1 year of BPO or customer support experience (email chat or phone). Fresh graduates with strong communication skills are also encouraged to apply.
• Strong English communication skills (written and verbal); CEFR B2 or above preferred.
• Proficiency with customer service tools CRMs or ticketing systems is an advantage.
• Strong problem-solving multitasking and organizational skills.
• Resilient under pressure with a growth mindset and willingness to learn.
• Flexible to work on shifting schedules weekends and holidays depending on partner requirements.
• Must be willing to work onsite at McKinley BGC Taguig.
  

What Youll Get In Return:

• Competitive Base Salary
• Generous Paid Time Off
• Comprehensive Benefits Package (medical dental vision)
• Training and Professional Development Opportunities
• 1-on-1 Coaching and Mentorship

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.