Lodge Manager
Lodge Manager
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18000 - 20000
1 Vacancy
Job Description
Kendrick Recruitment is seeking a dynamic and experienced Lodge Manager to oversee operations at a prestigious luxury safari lodge in the Kruger National Park. This live-in role requires a professional with exceptional leadership skills strong financial acumen and a passion for delivering world-class guest experiences in a remote wilderness setting.
Key Responsibilities
Operational Management
Oversee all daily lodge operations ensuring seamless guest experiences and effective team coordination
Lead and mentor staff across departments fostering a culture of excellence and accountability
Maintain high standards of service cleanliness and safety throughout the lodge
Capture and manage guest reservations liaising with the central reservations office in Johannesburg
Build strong relationships with travel agents and tour operators to support repeat business
Oversee guest transfers and room allocations for smooth operational flow
Perform duty manager shifts including guest hosting and supervising service teams
Drive on-site sales of beverages and curios while maintaining stock control
Coordinate bush experiences such as picnics gin stops and bespoke outdoor setups
Deliver creative and memorable guest experiences for special occasions
Administrative & Financial Management
Manage lodge budgets track revenue and control expenses
Prepare accurate daily weekly and monthly financial and performance reports
Reconcile petty cash credit card transactions and supplier invoices
Monitor PMS trial balances and resolve discrepancies promptly
Support audits and ensure compliance with financial controls
Oversee inventory management and conduct regular stock takes
Investigate financial variances and implement cost-control measures
Guest Experience
Personally welcome guests and ensure service exceeds expectations
Handle guest feedback with professionalism and discretion
Protect guest confidentiality and lodge property at all times
Staff Leadership
Manage recruitment onboarding and performance of staff
Conduct training appraisals and disciplinary procedures as needed
Build a culture of respect development and operational effectiveness
Compliance & Sustainability
Actively participate in Health and Safety committees and uphold standards
Ensure compliance with labour law disciplinary procedures and employment equity principles
Maintain SANParks regulations licences and permits for operations
Promote eco-conscious practices and community initiatives
Health & Safety
Implement emergency procedures and ensure regular staff training
Maintain compliance with OHS legislation and lodge standards
Reporting & Communication
Maintain strong communication with staff guests and senior management
Provide regular performance updates and support audits with accurate documentation
Continuous Improvement
Analyse guest feedback to identify areas of improvement
Introduce innovative ideas to enhance guest experiences and operational excellence
Minimum Experience & Requirements
3 5 years experience in luxury lodge or hospitality management with administrative exposure
Strong leadership interpersonal and crisis management skills
Excellent communication skills and financial acumen
Proficiency in Microsoft Office and Property Management Systems (e.g. Apex Opera)
Valid driver s licence; first aid training advantageous
Fluency in English; knowledge of Shangaan or other African languages beneficial
Professional detail-oriented guest-focused and adaptable under pressure
Strong organisational skills resilience and commitment to excellence
Experience
Employment Type
Full Time
