Operations Support Specialist

Ho Chi Minh City - Vietnam

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Business Development

Job Summary

2C2P is looking for an Operations Support Specialist to join its growing team in Vietnam. If you have the right skills qualifications & experience and are looking for a rewarding career dont wait! Join us and share our vision in providing the best payment services.

Strong knowledge & experience in following items is a must:

Experience in e-Payment Fintech e-commerce or B2B is preferable
Strong customer relations and technical skills
At least 3 years and above experience in relevant works

Job Description

Handle end-to-end process to onboard new merchants/partners and make sure to meet onboarding SLA by assisting with merchant integration and support integration related queries.
Support merchants on a day-by-day basis and reply to merchant queries via email phone and chat.
Perform UAT and Live verification tests & frequently conduct testing user flows for new and existing channels to improve services
Follow-up with the Tech Support team and other stakeholders in the company to make sure the inquiries/ requests/ complaints of merchants are solved properly.
Internal contact point between technology team and business / product development team if there are any technical issues/bugs that need action.
Support operations tasks including but not limited: reconciliation payment inquiries follow-up refund process etc.
Other common tasks for the day-to-day tech support

Qualifications

Bachelor degree with at least 3 years or above relevant experience. (Fresh graduate is also welcome)
Strong and proven experience in operational & product support in technology companies.
Strong sense of system thinking and good understanding how system works
Excellent interpersonal skills to build relationships with stakeholders both internally and externally.
Strong passion in customer experience and understanding of customer behavior.
Excellent in excel (macro & VBA) & powerpoint.
Strong knowledge of ecommerce shopping platform and plug-in is a plus
Experience in project management and data visualization is a plus.
Fluent English communication skills both written and verbal is a must.

Required Experience:

Senior IC

Strong knowledge & experience in following items is a must:

Experience in e-Payment Fintech e-commerce or B2B is preferable
Strong customer relations and technical skills
At least 3 years and above experience in relevant works

Job Description

Handle end-to-end process to onboard new merchants/partners and make sure to meet onboarding SLA by assisting with merchant integration and support integration related queries.
Support merchants on a day-by-day basis and reply to merchant queries via email phone and chat.
Perform UAT and Live verification tests & frequently conduct testing user flows for new and existing channels to improve services
Follow-up with the Tech Support team and other stakeholders in the company to make sure the inquiries/ requests/ complaints of merchants are solved properly.
Internal contact point between technology team and business / product development team if there are any technical issues/bugs that need action.
Support operations tasks including but not limited: reconciliation payment inquiries follow-up refund process etc.
Other common tasks for the day-to-day tech support

Qualifications

Bachelor degree with at least 3 years or above relevant experience. (Fresh graduate is also welcome)
Strong and proven experience in operational & product support in technology companies.
Strong sense of system thinking and good understanding how system works
Excellent interpersonal skills to build relationships with stakeholders both internally and externally.
Strong passion in customer experience and understanding of customer behavior.
Excellent in excel (macro & VBA) & powerpoint.
Strong knowledge of ecommerce shopping platform and plug-in is a plus
Experience in project management and data visualization is a plus.
Fluent English communication skills both written and verbal is a must.

Required Experience:

Senior IC