Manager Operations (Banquets)

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020 an online sportsbook retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86000 pieces which are displayed at its locations around the 2022 Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women Diversity and New Grads and a Top Large Employer in the Travel & Leisure Gaming and Entertainment 2021 Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International visit or .

The Operations Manager (Banquets) is responsible for ensuring smooth operations within the propertys banquet and event spaces. This position is the outlet leader who helps the property achieve its goals by being an advocate change leader and champion for inspiring achievement in the department. The Operations Manager (Banquets) must harmonize the culture mission values and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees guests and owners.

• • Lead direct and manage all department operations. Maintain regular presence throughout the department.
  • Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
  • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
  • Monitor performance of the banquet and catering team through verification and analysis or meeting planner satisfaction mystery shop and quality audits. Initiate corrective action in a timely manner.
  • Ensure the proper handling maintenance storage and security of all department equipment.
  • Work closely with the audio/visual team to ensure client needs and expectations are met.
  • Ensure quality and timeliness of work performed by contracted vendors.
  • Ensure compliance with all applicable laws and regulations.
  • Prepare and execute business plans to ensure the maximization of department performance.
  • Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.
  • Analyze and identify financial opportunities including cost controls productivity levels and revenue generation.
  • Monitor actual sales revenues and expenses to determine variance and assess goal accomplishments and adjust strategies and forecasts accordingly.
  • Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
  • Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
  • Attract and select the best talent available from inside or outside the organization.
  • Develop and implement strategies to retain staff.
  • Train coach and counsel managers supervisors and employees to achieve their career goals and maximize their potential. Monitor and evaluate staff performance and deliver recognition and rewards.
  • Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
  • Ensure all staff have food safety sanitation and responsible alcohol service certifications required by law.
  • Conduct regular meetings with staff to communicate global programs implement new products and procedures and discuss areas of opportunities special events and other activities.
  • Participate in and ensure Sound Checks are being conducted in department.
  • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
  • Resolve guest complaints and implement changes to prevent future issues.
  • Resolve guest and client complaints and implement changes to prevent future issues.
  • Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
  • Maintain presence in property during peak business periods.
  • Ensure all property policies and procedures are fully implemented in department including health and safety guidelines.
  • Maintain effective relationships with guests.
  • Develop positive relationships within the business and social community.
  • Promote the organization in and out of industry and at relevant trade associations.
  • Present a professional image to employees guests clients owners and investors.
  • Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment.
  • Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
  • Maintain confidentiality of guest employee and company information.

This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE EDUCATION AND CERTIFICATIONS

• 5 years experience in hospitality banquet management including 3 years in a leadership role.
• Degree/diploma in Hospitality Management or an equivalent combination of education and experience that provides knowledge skills and ability sufficient to successfully perform the duties of the position.
• SKILLS
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language either written or spoken to communicate complex ideas.
• Strong communication and listening skills and excellent speaking reading and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers clients and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting adding subtracting multiplying or dividing.
• Strong command of software applications especially Microsoft Office (Word Excel PowerPoint) and hotel-specific platforms (MICROS Opera Sabre/SYNXIS Delphi SUN etc.).
• Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
• Fluency in English: additional languages preferred.

PHYSICAL DEMANDS

• Ability to move throughout the business (standing walking kneeling bending) for extended periods of time.
• Ability to make repeating movements of the arms hands and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity hand-eye coordination and ability to work with hand above shoulders.
• Ability to regularly move objects (lift push pull balance carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat cold chemicals and loud/noisy environment.
• Ability to operate potentially hazardous equipment.

ADDITIONAL REQUIREMENTS

• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.
• Ability to work evenings weekends and holidays as needed.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA) it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).