IT Administrator
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
02-10-2025
Vacancies:
1 Vacancy
Job Summary
THE COMPANY
Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250 employees across six states. The firm prides itself not solely on its superior legal product but also on its innovative approach to business and problem solving. We offer a fresh fast-paced energy with a startup vibe.
THE POSITION
We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets assisting with user onboarding/offboarding and supporting hardware software and IT systems. Its a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.
RESPONSIBILITIES
- Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2) managing and resolving tickets through the helpdesk system (JIRA).
- Provide support for desktops laptops printers copiers and other office equipment.
- Troubleshoot and resolve basic hardware and software issues (Windows Office 365 VDI etc.).
- Assist with employee onboarding and offboarding including laptop setup software installation account creation and workstation configuration.
- Provide end-user guidance and orientation on IT systems tools and security best practices.
- Maintain accurate IT documentation including knowledge base articles (Confluence).
- Manage IT assets including laptops monitors and peripherals ensuring accurate tracking and lifecycle management.
- Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles.
- Proactively check in with employees to ensure technology is meeting their needs.
EXPECTATIONS
- Strong communication and interpersonal skills with the ability to support staff at all levels.
- Excellent troubleshooting problem-solving and analytical abilities.
- Ability to prioritize tasks work independently and collaborate within a team.
- Customer service mindset with a positive can-do attitude.
- Eagerness to learn and grow in an IT support role.
REQUIREMENTS
- A degree in Information Technology Computer Science or related field (or equivalent practical experience)
- Strong knowledge of Windows Environment (Office 365 Microsoft Office Suite Windows 10 11 Business)
- Familiar with basic computer hardware printers applications
- Some Helpdesk experience (6 - 12 months preferred but not required)
PREFERRED
- Task Automation
- Azure (Azure Connect Azure Cloud Azure ADD)
- VDI & Virtual System Management
COMPENSATION/BENEFITS
We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical dental vision flex spending 401k and gym/fitness membership reimbursement.
ADA COMPLIANCE
Consistent with the Americans with Disabilities Act (ADA) it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact Recruitment at to request an accommodations.
LOCATION
This position is located in our NYC office.
Required Experience:
Unclear Seniority
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- DICOM
- Microsoft Windows Server
- Windows
- ITIL
- Operating Systems
- Dns
- Google Suite
- Troubleshooting
About Company
OUR STORY Founded in 2016, Friedman Vartolo addresses the need for premium legal services in the default servicing industry. Partners Adam Friedman and Ralph Vartolo prioritize […]
