Capacity Building Coordinator

Union: Non-union
Site: Princess Margaret Cancer Centre
Department: Patient Education and Engagement 
Reports to: Manager Patient Education and Engagement
Hours: 37.5 per week
Status: Permanent Full-time
Closing Date: October 15 2025

Position Summary

As an integral member of the Patient Education and Engagement Program the Coordinator helps create a culture of health literacy patient education and engagement across UHN hospitals through teaching and facilitation. The Coordinator works closely with all members of the Patient Education and Engagement team and in partnership with clinical teams and health professions teaching patient engagement care practices to build them into daily operations at UHN.

This role will specialize in capacity building for UHN staff in skills related to patient engagement including health literacy the UHN Patient Declaration of Values resource development patient education and engagement skills. The coordinator will work with clinical teams and units and the health professional/collaborative academic practice structure embedding patient education and engagement practices into health professions daily work.

Duties

• Plan organize and coordinate activities to support building the capacity of Team UHN to engage patients in their care
• Utilize strong knowledge of principles of health promotion and prevention self-management and self-care
• Work closely with the program and portfolio to identify shared education needs and opportunities
• Collaborate with team and all other clinical and non-clinical stakeholder to develop and implement research and/or quality improvement strategies and to disseminate results
• Facilitate teaching sessions including Orientation Teach-back and health literacy content
• Evaluate education delivered and partner with clinical teams on their own education 
• Create new curricula as needed collaborating in the development implementing and evaluating strategies that support educational programming and projects across the site
• Participate in resource development and quality improvement initiatives
• Administer surveys and collect data and other duties consistent with the job classification as required

Qualifications :

• Bachelors degree in a health-related field or equivalent
• At minimum two (2) years of relevant practical experience 
• Experience teaching or facilitating virtual and in-person educational sessions with healthcare professionals or other adult groups
• Knowledge of population health principles and the determinants of health as demonstrated through a combination of education and practical experience
• Knowledge of principles of effective health communication; adult education plain language patient engagement
• Experience planning implementing and evaluating education programs with diverse communities and community-based organizations
• Outstanding communication (verbal & written) customer service and listening skills that demonstrate compassion empathy and respect for colleagues patients and families
• Experience in a healthcare setting and working with interprofessional teams
• Ability to work in a self-directed manner
• Ability to identify connections across different hospitals and programs and meet multiple program needs simultaneously
• Ability to work effectively as a team member
• Familiarity with theories of health behavior patient engagement health literacy plain language adult learning theories preferred
• Fluency in a language other than English is an asset

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Contract