Customer Service Representative
Customer Service Representative
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Job Description
Honda has a clear vision for the future in 2040 and its a joyful one. We are looking for people with theindividual skills courage persistence and dreams that will help us reach our future-focused goals. Weare seeking diversity of thought and experience to drive innovation and help us make fully Trading Corporation the exclusive global trading arm of Honda supporting Hondas globalbusiness efforts by finding marketing products to sell in Japan. Honda Tradings global offices operatein 28 locations in 20 countries with more than 2000 associates dedicated to finding best fit solutionsto our customers changing and evolving business needs. Since its founding in 1972 HT has evolved intoa multi-billion-dollar international import-export organization providing vital services basedon unparalleled knowledge and experience to HT customers in the global marketplace.
Honda Trading Canada (HTC) was established in 1990 with the Canadian Head Office located in AllistonOntario. HTC is a 100% subsidiary of Honda Trading America. Honda Trading Canada procures and delivers products all over the world. As a fully licensed CustomsBroker with a dedicated Logistics group we are able to handle the most complex import and exportchallenges of our business Honda Trading Canada our unique approach and hands-on atmosphere give you the opportunity tolearn through doing ownership responsibility and autonomy.
Accommodation
Honda Trading Canada Inc. is committed to providing accommodation in its recruitment processes toapplicants with disabilities upon request. The accommodation provided will take into account theapplicants accessibility you require accommodation at any time during the recruitment process or in order to successfully submityour application please email Human Resources at
SCOPE OF POSITION:
To administer the set up and scheduling of deliveries of raw materials for mass production to suppliers of Honda Manufacturing on a just in time basis. To administer the invoicing activity ensure quality execution of customer and business partner interactions supporting seamless on-time customer delivery and administrative processing.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES
ORDER AND DELIVERY SUPPORT:
- Weekly Orders (JIT) Receive orders from customers and issue order requirements to suppliers.
- Monthly Order (ODS) / MRP issue monthly blank ODS order/MRP to customer and submit purchase order to supplier.
- Daily Delivery Tracking/Validation Receive and review finished goods reports from suppliers and identify any concern parts prior to customer shipments. Update DTS (Delivery Tracking System)/Shipping Validation Report and follow up on any discrepancies resolve customer/supplier delivery issues support add-ons pull aheads and cancellations and follow CSR-Account Rep escalation procedure.
- Spot buys/Cross Applications Enter PO and Sales order information for spot buys track delivery to customer and request bill of ladings from suppliers as required
- EDI - 856 ASN Quickly and accurately address any suspended EDI/856 Bill of Lading lading inventory that has been shipped to the customer.
submit bills weekly and issue invoice to customer.
- MONTH END/SOX(Sarbanes Oxley)/OTHER - Close sales orders review and reconcile inventory (processor to HTC). Month end report generation awareness of internal controls at transaction levels fully comply with all SOX control items. Customer support and service supplier communication account rep support other administration tasks as required.
ORGANIZATION AND EFFICIENCY - Maintaining an organized and efficient workspace assessing daily work activities for efficiency improvements ensure current operational procedures are maintained and available.
CUSTOMER EXPERIENCE:
Ensure an exceptional customer experience through regular business partner interactions that ensure seamless order to on-time delivery experience and timely receipt of supporting billing documents.
POSITION PROFILE AND QUALIFICATIONS
- Customer driven mindset that results in valued customer interactions
- Strong communication skills with the ability to be clear and confident
- Strong computer skills using Microsoft Word Excel and PowerPoint
- SAP Experience is an asset
- Proven problem-solving skills
- Ideally 2 years experience in purchasing or sales administration
- Some understanding of the steel industry is an asset
- Post-secondary education in Business and/or equivalent experience
- Strong interpersonal and customer service skills are required
- Analytical reasoning and persuasive skills
- Ability to work independently
- Strong organization and prioritization skills with the ability to multi-task in a fast-paced environment is required
- Proficient data entry skills with accuracy is required
- Ability to work under tight deadlines and limits
- Strong eye for detail ability to identify and resolve issues
- Must be a team player
RELATIONSHIP RESPONSIBILITIES
- Develop strong customer relationships
- Develops and maintains good working relationships with all members of the team.
- Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders.
- Develop establish and maintain good working relationship with Honda North America suppliers partners consultants stakeholders and other network contacts.
- Enjoys team building approach of management and department - shares results.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
