Reservations Team Leader
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Job Location:
Darlinghurst - Australia
Monthly Salary:
Not Disclosed
Posted on:
30-09-2025
Vacancies:
1 Vacancy
Job Summary
- Ensuring a high level of guest service at all times across all interaction points
- Monitoring your team of Agents and providing mentorship and guidance
- Dealing with more complex queries and escalation from Agents
- Assisting to control all bookings across the 4 properties
- Ensuring a high booking conversion rate and that targets are met
- Utilising sales techniques to meet quotas and hit upselling goals
- Assist the Reservations Manager in establishing best practices for the Department
Qualifications :
- You have experience and proven success in a similar environment and are ready to take on a new challenge
- You have exceptional communication and customer service skills
- You love finding the YES for our guests
- You are driven self-motivated and like working in a team environment
- You have full working rights in Australia
- Experience in a Hotel environment and with OPERA Cloud will be highly advantageous but not essential
Additional Information :
By joining Accor you will also be joining a company who thrives on growing and developing their people and the career opportunities are endless. You will also have access to Accor discounts and benefits worldwide. Work Your Way with Accor so speak to us about what is important to you.
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
