Senior Specialist, IT Service Delivery, ETS
Share
Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Independently resolves IT issues for users through onsite and remote support.
Leads guides and actively participates in support troubleshooting and repair of IT equipment complex network issues and inventory support for assets.
Continuously assesses user needs based on global/regional IT standards manages IT asset lifecycles and prepares detailed documentation like SOPs and knowledge-base articles.
Acts as a Subject Matter Expert (SME) providing specialized knowledge expertise and training to IT employees. This includes running deployments of new IT initiatives and performing root cause analysis.
Involved in budget monitoring incident and problem resolution and IT project management (e.g. office builds). The role requires vendor management skills following the internal procurement processes and upholding IT governance and security compliance within the market.
Builds and maintains strong relationships with local business stakeholders to align IT services with their needs.
Qualifications :
Minimum of 5 years experience; managing a single location or multiple locations with 500 users or more.
Experience with networks firewalls and desktop computing/management technologies (like Fortinet Palo Alto)
Fluent in English capable of basic correspondence with regional counterparts and engaging in meetings.
Great Interpersonal and stakeholder management skills with ability to effectively engage with local leadership/stakeholders and global/regional IT leadership
Exhibit skills in solving complex problems spanning multiple functions
An individual who pays attention to details
Ability to work under pressure and still meet regional/global goals and OKRs.
Additional Information :
Nice-to-Have
ITIL CompTIA A or relevant professional certifications
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Electrical Engineering
- Financial Services
- Estimation
- Airlines
- Asic
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
