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Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices Rocket Oversea which offers free international delivery on millions of best-selling products from Korea the U.S. and beyond.
We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang
Position : Senior Manager Cross Border Operations
Responsibilities:
1. Lead the Cross border/Import business supply chain which includes KPI management Daily/Weekly issue resolution SOP definition and enhancement and last mile fulfillment
2. Define and execute against import requirements by category and work with business stakeholders to manage the fulfillment of cross border customer orders for millions of selections.
3. Manage 3rd party import and fulfillment partners. Lead the planning and KPI mgt structure to drive performance to standards and targets with these partners.
4. Be main PIC for communicating with internal stakeholders across Coupang locations in relation to import related subjects for Taiwan
Basic Qualifications:
8 years of related experience
Experience on Cross Border Operation or from the courier side is highly advantageous
Strong retail logistics or e-commerce background with proven ability to drive change
Existing relationship with Taiwan Customs is preferable.
The ideal candidate will possess a range of skill set such as leadership development analytical skills strong compliance knowledge think systemically self-motivation deep curiosity about how things work.
Ability to prioritize work and to find a way in a complex fast-paced environment
Proven analytical skills and ability to influence people both internally and externally
Decisive and able to move with speed to implement ideas
Fluency in Chinese and strong communication in English
Recruitment Process
Things to Consider
Required Experience:
Senior Manager
Full Time