Service Technical Support IX
Service Technical Support IX
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence
AtVertivwedontjusthiretalent
criticaldigital infrastructurewearescalinguptomeetthedemandsofAIdatacentersandnext-gentechnologyandweneedboldhigh-performingindividualslikeYOUtotakeustothenext level.
WhyVertiv
- High-PerformanceCulture:Weempoweryoutothinkbigexecutewith excellenceanddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquo50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
- LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitlesitsaboutaccountabilitytrustandownership. Ourleadersengageanddrivewithcollaborationinnovationandcustomer-centricthinkingsettingthefoundationfor anaction-focused culture.
- Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
- APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployees uniquestrengthsandperspectivesarevalued.Yourvoicemattersyourgrowthis prioritized and your success is celebrated.
Brief Job Description:
Highly skilled and experienced Senior Technical Support Engineer. This role involves providing advanced technical support managing complex projects and leading junior team members to ensure the highest level of service safety and efficiency for Vertiv customers.
Responsibilities:
- Address technical issues for hardware and software of Vertiv power related products.
- Assist with site installations of power related systems and Data Center Solutions.
- Review electrical drawings and codes for compliance.
- Troubleshoot and recommend maintenance for UPS and batteries.
- Conduct feasibility studies and competitive analysis for clients.
- Review requirements for sales reps end-users and contractors.
- Perform special projects and generate reports.
- Assess and maintain laboratory equipment and safety.
- Support junior team members with escalations.
- Record and submit periodic transaction records and logs.
- Plan and manage workload and projects with line leaders.
- Lead team meetings communicate best practices and updates.
Qualifications:
- Bachelors degree in electrical or Electronics Engineering or related technical degree.
- P.R.C. license (preferred but not required)
- 5 years of experience or exposure in working within sales / engineering / parts & service / field applications / data center environment that focuses in Vertiv - Liebert or comparable UPS products
- 5 years of experience in customer phone support
- Thorough knowledge of basic Electrical and UPS systems
- Knowledgeable in interpreting Electrical drawings and specifications
- General PC skills including MS Office programs and/or Visio systems.
- Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems
- Fluent in English language both written and oral form
- Good analytical and mathematical skills
- Excellent interpersonal and presentation skills
- Can work independently with minimal supervision
- Excellent time management and problem-solving skills
- Demonstrated industry systems and process knowledge
- Culturally attuned to customers around the globe
- Familiar with a diversified and innovative company focused on Technology and Engineering working with interdependent cross-functional cross-departmental projects vendors business objectives and technologies
- Understanding of Service Level Agreement
Physical & Environmental Demands:
- Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment and handling of equipment.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: . . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
Employment Type
Full Time
