Monitoring Support Specialist | Work From Home, Support Clean Energy Operations

This is a remote position.

Are you tech-savvy organized and curious about renewable energy Do you enjoy digging into data solving problems and keeping systems running smoothly behind the scenes In this remote role you ll support solar operations by ensuring systems are set up correctly monitored effectively and well-documented. You ll play a key role in making sure solar systems across homes and businesses are activated tracked and performing at their best.

Our Story Starts with People Like You

The two founders best friends were running businesses that needed great talent fast. So they started building remote teams across countries like the Philippines Colombia and India. Not only did it work it thrived. They realized that talent isn t limited by geography. With today s technology and high-speed internet we re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today ClearDesk helps U.S. businesses grow by building world-class remote teams. We don t just connect talent; we manage the entire experience from recruiting to retention. And while we help clients thrive we also stay deeply committed to helping our remote team members build real lasting careers that support their lives and their families.

That s where you come in.

The Role: Monitoring Support Specialist

Imagine being the key player behind the scenes making sure everything runs smoothly across solar system operations from activation and monitoring to reporting and case management. From configuring systems on platforms like Enphase and SolarEdge to tracking performance issues and updating customer records youre the one keeping everything accurate organized and moving forward.

Need to investigate a sudden drop in solar production You ve already spotted the alert checked the reports and flagged it for action. Setting up a brand-new solar install You ve mapped the system created login info for the customer and ensured everything is ready for monitoring. Behind every system activation report and support case you re the trusted collaborator handling details maintaining data and ensuring no issue goes unresolved.

You re the person who keeps the process running clearly efficiently and without stress. And the best part You get to do it all remotely as an essential part of a high-performing clean energy support team based in the U.S.

What Your Days Might Look Like:

System Monitoring & Reporting:

• Activate solar systems for homes and businesses making sure they are approved and ready to operate.
  

• Keep an eye on how the systems are performing and look into any problems by checking alerts and reports from platforms like Enphase and SolarEdge.
  

• Create and review reports to track performance issues production drops and other system concerns.
  

• Maintain lists of systems that need further investigation or are being watched for issues.
  

System Setup & Configuration:

• Help map out new solar system setups on Enphase and SolarEdge.
  

• Assist with creating login sheets and setup info for customer systems.
  

• Set up accounts for a specific report system (Know True-Up or KTU) and manage those reports.
  

• Help with setting up subcontractor accounts (limited tasks).
  

• Map systems once they ve passed inspections.
  

Case Management & Record Updates:

• Keep track of customer issues in the system making sure cases are updated and followed up on
  

• Clean up old or duplicate records to keep things accurate.
  

• Update customer details (like name and contact info) when needed.
  

• Help with cases where funding might have been rejected.
  

General Administrative & Support Tasks:

• Clean up and maintain data in monitoring systems.
  

• Ensure all systems are tagged properly for easy tracking.
  

• Work closely with other team members to solve problems and improve system performance.
  

Who We Think Will Thrive in This Role:

• You re detail-oriented and experienced with data or systems monitoring
  

• You re confident using platforms like Enphase SolarEdge or similar tools
  

• You re comfortable updating customer records and managing case details
  

• You enjoy solving technical issues and improving workflows
  

• You re proactive organized and able to juggle multiple tasks
  

• You work well remotely and communicate clearly with your team
  

• You re excited to support clean energy and sustainable solutions
  

• You are willing to work in a US time zone schedule.
  

• You can secure the required technical setup including:
  

• At least a 720p HD webcam
  

• A noise-canceling headset
  

• A primary internet connection of at least 25 Mbps
  

• A backup laptop backup internet device and backup power source
  

• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
  

• A backup computer with at least Intel Core i3 and 4 GB RAM
  

Why ClearDesk

Because we believe work should be meaningful even from home.

At ClearDesk you ll work with clients who respect your time and value your skills. You ll join a remote-first team that genuinely supports you and you ll see the impact of your work in real tangible ways that matter to the people you work with.

We don t just want you to do your job. We want you to grow with us stay with us and feel proud of the difference you re making.

Here s what you can expect from us:

• We pay you fairly and on time
  

• We provide prepaid HMO coverage for your peace of mind
  

• We help you grow with tools training and honest feedback
  

• We celebrate your wins
  

• And above all we actually care
  

Ready to be part of something that matters

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment please disregard it and report it to us immediately. For your security please ensure that all communications are conducted through emails originating from (@ or @).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications experience and current market demand.