Guest Service Agent
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic confident and highly organised Guest Service Agent to join our Front Office team. This multi-faceted role is central to our guest experience requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office with supporting duties in Food & Beverage and Housekeeping. You will be a key representative of our hotel ensuring a consistently high level of service that our guests have come to expect.
Key Responsibilities:
Efficiently manage all daily Front Office operations including check-in/check-out reservations and guest services.
Respond promptly and accurately to guest inquiries regarding hotel services facilities local attractions and general city information.
Accurately record and relay all guest feedback including compliments and concerns to the Front Office Manager and/or Shift Manager for appropriate action and follow-up.
Process guest payments and meticulously settle accounts maintaining high levels of cashiering accuracy.
Resolve guest complaints and challenges with efficiency empathy and professionalism ensuring a positive outcome.
Provide support to other hotel departments including Food & Beverage and Housekeeping as operational needs arise contributing to a seamless guest journey.
Adhere to all company brand standards policies procedures and health & safety guidelines
Provide professional assistance with valet parking services as required.
Must have full flexibility to work on a rotating roster including a mix of morning (e.g. 6:30 AM starts) and evening (e.g. up to 11:30 PM finishes) shifts as well as weekends and public holidays.
Qualifications :
You will also have:
A proven commitment to delivering a consistently high level of customer service.
A confident proactive and exceptionally organised personality with meticulous attention to detail.
Excellent verbal and written communication skills capable of engaging effectively with a diverse range of guests and colleagues.
A good understanding and ability to articulate the benefits of the ALL (Accor Live Limitless) loyalty program.
Previous experience in a hotel Front Office or a similar customer service role is advantageous.
Ability to multitask and adapt efficiently in a dynamic fast-paced environment.
Must have a NZ full driving licence
Additional Information :
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Work Your Way - Flexibility to ensure a work life balance!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
- Access to our Employee Assistance Program
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
