Senior Executive, Retailer Customer Success (Analytics & Insights)

As Senior Executive Retailer Customer Success you will be an information resource expert providing dedicated support to assigned clients across the market. You will collaborate closely with operations and account teams to help client users leverage on suite of products/services and make informed business decisions. Assignments range from data extracts and validation brand performance analyses software applications training creating syndicated reports to assisting in projects that drive process excellence.

RESPONSIBILITIES

• Be the day-to-day contact of Retailers clients who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools data standards and analyses audit and calculation methodologies and other information services.
• Deliver analyses charts and reports that are clear concise and meaningful to clients. Engage effectively with multiple clients at a time to ensure that deliverables meet/exceed expectations of timeliness and quality.
• Conduct regular reviews with Client Service and Operations teams to monitor service delivery KPIs involving response times quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
• Maintain timely communications with account teams and senior management to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions into activity logs and Knowledge Base file shares.
• Organize content for Resource Library to help clients keep ahead of NielsenIQ practices and policies service enhancements technology updates macro market dynamics and retail trends.
• Support senior management on developing Thought Leadership case studies.
• Successful candidates can look forward to a comprehensive training program.

Qualifications :

ABOUT YOU

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers and youre always looking for whats next.

• University degree in Business Economics or related field; Marketing specialization is a plus
• Passionate in market intelligence research analysis or Tech & Durables (T&D) industry is an advantage.
• 2- 3 years of working experience in Market Research / T&D industry
• Excellent written and verbal communication; English proficiency is a must
• Highly competent in MS Excel and PowerPoint (pivot tables functions charts)
• Aptitude for numbers and meticulous
• Resourceful problem-solving and collaborative team player
• Experience in solution and process automation by leveraging technology
• Customer-oriented with good people skills; you will interact with a diverse group of clients
• Able to prioritize a varied workload to manage concurrent deadlines while maintaining accuracy
• Fluent in Mandarin. Cantonese is an added advantage 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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