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1 Vacancy
Job Summary:
The primary technical expert responsible for ensuring excellence in service delivery through expertise
and team leadership. This role serves as a key operational leader maintaining client relationships while
handling complex issues and demands. The position focuses on quality assurance and regulatory
compliance while providing technical oversight for deliverables.
Core Responsibilities:
Assist Manager in leading team operations and performance;
Handle complex secretarial and administrative matters;
Provide subject matter expertise and technical leadership;
Train and develop team members;
Ensure quality standards and compliance;
Manage sensitive stakeholder communications;
Drive process improvements and standards;
Handle client/cluster relationship matters
Tasks:
Quality & Methodology Management:
Ensure application of new methodologies and standards
Monitor new regulations implementation
Oversee correct software usage
Ensure work accuracy and quality standards
Perform in-depth review of deliverables
Review all cluster deliverables before release
Attend to team member technical queries
Assist in resolving issues
Ensure work quality meets standards
Identify training needs and work with Technical Team to develop training programs
Technical & Client Support:
Allocate client/team tasks;
Assist team with complex queries;
Handle service disruption issues;
Monitor work planning;
Assess and escalate issues;
Provide effective process coaching;
Participate in task planning;
Document/update procedures;
Guide complex matter resolution;
Monitor compliance standards;
Ensure protection of information assets;
Handle additional duties as required
Qualifications :
Educational Background:
Degree holder and/or related Professional qualification
Professional Experience:
Minimum 6 years of experience in Corporate Administration and Secretarial matters
Additional Information :
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
As a forward-looking business sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful long-term relationships with all our stakeholders including our employees clients and local communities while also reducing our impact on our natural environment.
There is always more we can and should do to improve whether in relation to our people our clients our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. Were committed to fostering an inclusive equitable and diverse culture for our people led by our Diversity Equity and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees careers while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5500 employees - from 94 nationalities speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund in an environment where only 15% of all private equity and venture capital firms are gender balanced.
Were committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients sustainability and success leads to our sustainability and success. Were emotionally invested in our clients right from the beginning.
Remote Work :
No
Employment Type :
Full-time
Full-time