Senior Manager, Client Servicing
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Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Industry Insights Senior Manager leading a team of managers and/ or senior analysts (and in some smaller groups Consultants as well) guiding coaching them and holding them accountable to provide clients with analyses and insights through use of NIQ tools and services based on NIQ standards and service model ensuring clients are delivered insights on industries markets and consumers so that they make informed business decisions. Responsible to drive NIQs CS Industry Insights mission through delivery of Thought Leadership coaching the Insights team on specific industry and/or accountable for the on-target delivery of KPIs for his/ her set of clients.
This role might be a cluster or market level Customer Success Leader with Insights Managers and Consultants reporting into them.(small markets as per Athena definitions) & might be client level for G13(US)
Responsibilities
- Lead a team of analytics (mostly Industry Insights managers and seniors and sometimes Consultants as well) successully; guiding coaching and developing team members; providing them with timely feedback and recognition on performance to ensure the team demonstrates high standards of performance and professional competencies.
- Drive the Insights business for the Industry group & own CS Industry Insights mission for the team through delivery of Thought Leadership
- Monitor regularly and ensure team delivers as per the relevant Insights KPIs/ success metrics by checking all the presentations
- Partner closely with the CS Consultants to transform customer experience for all the clients of his/her team (in-market leader)
- Partner closely with the counterpart to manage the in-market and hub relationship (both in-market and hub leaders accountable for a healthy working relationship between in-market and hub teams)
- Drive Service Model and JBPs execution strongly
- Ensure all team members complete the Academy in time and with success developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for delivery of insights as per Academy learnings
- Continuously guide and coach his/her team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations
- Manage or guide his/ her team to manage clients expectations in project scoping prioritization time management and adhering to JBP priorities.
- Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s)
- Lead generation: Support Consultants by guiding/ coaching Industry Insights team to identify create and convert opportunities to incremental sales
- Proactively partner with necessary senior level stakeholders to prevent potential roadblocks for the Insights team and to remove them when they arise
- Drive customer satisfaction on analytics by ensuring the team delivers the best in class analyses and relevant and impactful insights and Thought Leadership
Qualifications :
- 8-10 years of experience in the CPG industry and/or related sales category management market research
Prior experience with NielsenIQ (or similar) solutions preferred Analytics space including POS/Panel data - Strong knowledge of the CPG industry and client organizations
- Consultative client skills and innovative problem-solving skills
- Proven experience in successfully leading complex client relationships
- Proven track record of building client engagement
- Experience building relationship and consensus with clients
- Ability to successfully influence and negotiate with clients colleagues and
- Executives/ management
- Ability to write and deliver effective proposals and presentations
- Proven and quantifiable overachievement of revenue sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency
- Able to communicate in Korean and English
- Bachelors degree; Masters degree is a plus
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
