Director, Operations
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Job Description
Reporting to the General Manager your responsibilities include:
- Consistently deliver professional engaging and genuinely warm service embodying Fairmonts spirit of turning moments into special memories.
- Oversee daily hotel operations collaborating closely with Heads of Department to ensure seamless achievement of hotel targets and the highest Fairmont brand standards.
- Translate strategic business objectives into actionable plans and measurable targets driving operational excellence.
- Uphold and elevate Fairmonts luxury standards ensuring every guest enjoys an exceptional and memorable experience.
- Identify and optimize all sales and revenue opportunities supporting the hotels commercial success.
- Act as the General Managers deputy in their absence ensuring continuity of leadership and operational integrity.
- Provide guidance and support to all reporting Heads of Department fostering a culture of collaboration and empowerment.
- Ensure full compliance with health safety licensing and employment regulations championing a proactive safety culture.
- Lead and facilitate effective communication across all levels both verbally and in writing.
- Chair senior-level meetings as required driving alignment and accountability.
- Oversee succession planning regular performance reviews and talent development to build a high-performing team.
- Lead the business with a focus on operational excellence strategic direction and achievement of all property targets.
- Maximize profitability and ensure robust financial management across all departments.
- Guarantee compliance with all operating controls policies and legislation.
- Play an active role in recruitment selecting talent that aligns with Fairmonts values and vision.
-Champion employee engagement fostering an inclusive and collaborative environment where every colleagues input is valued.
- Maintain and elevate product and service quality standards consistently exceeding guest expectations.
- Promote the Fairmont brand ensuring all brand essentials and standards are flawlessly executed.
Qualifications :
-Passionate about personal and team development with a commitment to continuous growth.
- Strong operational background in both Rooms and Food & Beverage ideally within top luxury hotels.
- Inspirational leader with an engaging presence and a clear focus on guest service excellence.
- Exceptional relationship builder able to foster trust and collaboration at all levels.
- Strategic creative thinker with outstanding communication skills.
- Proven ability to drive commercial performance and deliver on key business metrics.
- Demonstrated experience in budget management and financial reporting.
- Proficient in Microsoft Windows applications and hotel management systems
Additional Information :
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Work :
No
Employment Type :
Full-time
Employment Type
Full-time
