Guest Relations Agent | Talent Day October 27th
Guest Relations Agent | Talent Day October 27th
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Job Description
At Auberge Collection we redefine luxury by focusing on authentic heartfelt service and creating extraordinary experiences that resonate with each guest. As a Guest Relations Agent you will be responsible for creating memorable personalized experiences for our guests from the moment they arrive until their departure. By anticipating needs providing exceptional service and addressing any concerns with care you will ensure that every guests experience is seamless and unforgettable.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family our people always find new ways to look after the business their guests and their team members. Within this the key responsibilities for this position are:
Tailored Guest Experiences
Ensure every guest arrival is met with exceptional service from the moment of check-in to departure creating an atmosphere that makes guests feel valued and well cared for.
Proactively identify and address the needs and desires of guests offering tailored recommendations and solutions from spa bookings to exclusive local experiences ensuring their stay is memorable and extraordinary.
Serve as the primary point of contact for all guest inquiries providing clear and courteous communication while working closely with team members across departments to exceed guest expectations.
Seamless Coordination & Problem Solving
Manage guest check-ins check-outs and billing with precision ensuring all processes are executed with efficiency and confidentiality. Address any issues or challenges in a calm thoughtful and prompt manner ensuring that all solutions maintain the level of luxury expected by our guests.
Brand Representation
Uphold the Auberge standard by maintaining professionalism elegance and warmth in all interactions from communication with guests to appearance and demeanor.
Guest Feedback & Insights
Guest Feedback & Insights: Actively listen to guest feedback and relay valuable insights to management to continuously refine and improve guest service and operational excellence.
Ensure that guest preferences requests and special occasions are thoughtfully tracked and shared to enhance the level of personalized service delivered throughout their stay.
Collaboration Across Teams
Work in harmony with all departments particularly pre-arrival & reservation housekeeping and culinary to ensure all aspects of the guest experience are seamlessly coordinated and exceed expectations.
This role is an invitation to create unforgettable experiences. As a Guest Relations team member you will anticipate every need address every request with care and ensure that each guests stay is seamless personalized and truly memorable.
Qualifications :
Experience
A minimum of 2 years of experience in a luxury hotel or hospitality environment ideally within a prestigious brand or similar high-end service establishments.
A high school diploma or equivalent is required. A degree in Hospitality Management or related fields is a plus.
Skills & Competencies
An innate passion for creating exceptional guest experiences with the ability to anticipate needs create memorable moments and deliver on our promise of individualized luxury service.
A poised polished demeanor that reflects the elegance and warmth of Collegio alla Querce. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.
Strong ability to handle challenging situations with sensitivity discretion and resourcefulness ensuring positive outcomes while protecting the privacy and security of our guests.
Fluent in English both spoken and written with proficiency in additional languages required to support our international clientele.
A strong understanding of the local area and the ability to provide guests with bespoke recommendations that align with their tastes interests and luxury expectation.
Technical Knowledge
Familiarity with luxury hotel management software reservation systems and basic office tools.
Ability to quickly adapt to new technologies.
Availability
Willingness to work flexible hours including weekends and holidays as required by the needs of the hotel.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
