Front Office Shift Leader Season 2026 Borgo Pignano Florence (EN)

As Front Office Shift Leader you will join a team consisting of 5 team members including yourself. You will be responsible for coordinating the daily activities of your shift supporting and guiding the operational team and ensuring that every guest has a memorable experience from the moment they arrive.

You will work closely with the Front Office Supervisor and other departments in a dynamic international and professional environment. During your shift the Front Office Shift Leader serves as a visible and present point of reference keeping a close eye on everything happening in the lobby: anticipating guests needs constantly assisting them and ensuring that the hotels spaces are always welcoming and tidy according to our service standards.

Reports to: Front Office Supervisor

MAIN DUTIES AND RESPONSIBILITIES

• Oversee and support daily front office operations during your shift.
• Coordinate and assist the agent team with guest check-in check-out and during their stay.
• Ensure that Borgo Pignanos service standards are consistently met.
• Handle Guest Assistance and Guest Relations activities calmly and professionally.
•  Promote a collaborative and team-oriented approach.
• Monitor the correct management of cash and administrative activities and guarantee compliance with GDPR.
• Provide constructive feedback to the team and support the training of new colleagues.
• Verify the preparation of daily activities and ensure proper communication between shifts.
• Collaborate with all departments to ensure a coordinated and seamless service and to guarantee full attention to special requests and VIP guests.
• Contribute to maintaining a positive professional and respectful work environment.
• Oversee compliance with security procedures and manage any emergencies according to company standards
• Your direct supervisor will assign you additional tasks as needed

Qualifications :

REQUIREMENTS

• English: C1 Italian: C2. A third language is a plus
•  Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferre
•  References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts including evenings weekends and holidays.

Additional Information :

OUR OFFER

Fixed term working contract of 8 months as from April 2026 according to CCNL Settore Turismo (Federalberghi) .

Staff well-being initiatives and events to promote collaboration and inclusion

Training activities and rewards linked to quality of service

Staff canteen

Uniform and uniform cleaning

5/7 working days

No lodging facilities

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Remote Work :

No

Employment Type :

Full-time