Systems Application Analyst Operations Support

The global operations team supports the Real Time processing operations for Visa Inc. including Visas TPF based authorization platform (VIP/VisaNet) and the open system based OVN Open VisaNet platform. As a member of the Authorization Operations team the Associate Systems Analyst you will be part of a team working in a multi datacenter and multi-processing environment. You will provide first level response and assist with the mitigation or elimination of issues which may be impacting to our clients or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service technical and analytical abilities to effectively manage their your day-to-day activities you may also provide activity oversight of any System Specialists who are part of your shift.

Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe open system and distributed hardware and software systems. As a team member you will document support procedures managing each issue through resolution or turnover in order to maintain established service levels. You will track update and resolve all assigned incidents changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.

The preferred candidate will need to possess strong technical and analytical abilities effective communication and documentation skills and display principal traits of collaboration communication and demonstrating a passion for our business.

Essential Functions

• Responsible for monitoring the Authorization TPF and OVN computer consoles and providing first-level response to assist in the mitigation or elimination of issues affecting the Authorization systems.

• Monitor and operation of the Visa Authorization systems in a multi-datacenter and multi-processing environment.
• Provide precise console inputs to resolve issues under the direction of relevant support teams.
• Position is considered essential staff which supports Visas 24x7x365 operations. The position has specific roles and obligations during any inclement weather/disaster event.
• Ability to track update and resolve all assigned incidents changes and problem tickets via the Service management system ensuring that documentation is thorough accurate and meets a standard of high quality.
• Proactively monitor recognize and alert to a variety of system alerts.
• Properly escalate incidents in a timely manner per support guidelines and procedures.
• Liaise with L2 and L3 support groups and/or development groups to collaborate on the resolution of changes incidents and problems.
• Follow documented support procedures collaboratively managing each issue through resolution or turnover in order to maintain established service levels.
• Participate in all related team meetings both in-person as well virtually through MS Teams.
• Ability to gather pertinent information and provide supervision of System Specialist activity.
• Ability to develop edit and distribute effective internal communications in a timely and accurate manner per documented processes.
• Maintain and build technical skills through participation in ongoing training.
• Multi-task in a fast-paced environment.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications
Minimum 6 months of relevant work experience or a Bachelors degree.
Hands-on experience with supporting critical applications based on either
IBM TPF or equivalent Real Time Operating Systems
Open source based distributed systems on Linux Kubernetes Kafka
Experience with one or more of Linux Unix MVS VM SuperVision HMC Kubernetes Kafka Golang Opera DB2 or Cassandra
Strong troubleshooting critical-thinking and incident management skills
Excellent verbal written communication organizational skills ability to prioritize in a constantly changing workload.
Strong interpersonal skills and ability to excel as part of a team.
Ability to quickly learn Visa proprietary as well as industry standard tools to support monitoring and response for VIP Authorization issues.
Possess an Information Technology Infrastructure Library Foundation Certificate ITIL or ability to obtain within 6 months.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time