German Customer Service

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to learn grow and inspire others We need talented people to help us make our digital services even better.

What we offer:

Top training for your professional and personal development.
Great support to help you grow.
Clear career paths: You can become an expert or a leader. You can also work in different teams or projects.
You choose your future: We have many ways for you to build your career. We will help you get there.

Main Responsibilities:

UPDATE USER DATA in the Mi Bosch Car Service App and web platform.
DRIVE IMPROVEMENT CAMPAIGNS for digital functionalities ensuring an enhanced user experience.
PROVIDE ADVANCED TECHNICAL SUPPORT to our global teams particularly for more technical incidents collaborating directly with developers.
MANAGE AND RESOLVE ISSUES for users across two key markets operating in German and English.

What we offer

Undefined contract from the first day
Hybrid Model with the option of working 100% remote (excluding Canary Islands)
Professional growth opportunities
Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
You can also work up to 30 days per year abroad (UE countries - terms and conditions apply).
Expert trainers will guide your training during your first weeks and you will be assigned an Onboarding Specialist to help you on your onboarding phase to BOSCH.
Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
For salary and compensation package details please reach your recruiters.
This is not a contractual offer. For vacancy details please consult with your recruiter.

Qualifications :

What we are looking for

Must have strong verbal and written communication skills professional telephone etiquette and the ability to handle situations in an efficient and professional manner.
Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
IT Knowledge:
- Familiarity with Excel (e.g. understanding of pivot tables).
- Troubleshooting skills (e.g. what to do when a password isnt accepted).
Problem-solving skills and a proactive approach.
Experience with ticketing tools like Jira (or OTRS Bosch) is highly valued.
Knowledge of SAP is desirable

Additional Information :

If you are enthusiastic about the automotive field and enjoy assisting others we would love to hear from you!

Remote Work :

Employment Type :

Full-time

Are you ready to learn grow and inspire others We need talented people to help us make our digital services even better.What we offer:Top training for your professional and personal development.Great support to help you grow.Clear career paths: You can become an expert or a leader. You can also work...

Are you ready to learn grow and inspire others We need talented people to help us make our digital services even better.

What we offer:

Top training for your professional and personal development.
Great support to help you grow.
Clear career paths: You can become an expert or a leader. You can also work in different teams or projects.
You choose your future: We have many ways for you to build your career. We will help you get there.

Main Responsibilities:

UPDATE USER DATA in the Mi Bosch Car Service App and web platform.
DRIVE IMPROVEMENT CAMPAIGNS for digital functionalities ensuring an enhanced user experience.
PROVIDE ADVANCED TECHNICAL SUPPORT to our global teams particularly for more technical incidents collaborating directly with developers.
MANAGE AND RESOLVE ISSUES for users across two key markets operating in German and English.

What we offer

Undefined contract from the first day
Hybrid Model with the option of working 100% remote (excluding Canary Islands)
Professional growth opportunities
Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
You can also work up to 30 days per year abroad (UE countries - terms and conditions apply).
Expert trainers will guide your training during your first weeks and you will be assigned an Onboarding Specialist to help you on your onboarding phase to BOSCH.
Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
For salary and compensation package details please reach your recruiters.
This is not a contractual offer. For vacancy details please consult with your recruiter.

Qualifications :

What we are looking for

Must have strong verbal and written communication skills professional telephone etiquette and the ability to handle situations in an efficient and professional manner.
Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction.
IT Knowledge:
- Familiarity with Excel (e.g. understanding of pivot tables).
- Troubleshooting skills (e.g. what to do when a password isnt accepted).
Problem-solving skills and a proactive approach.
Experience with ticketing tools like Jira (or OTRS Bosch) is highly valued.
Knowledge of SAP is desirable

Additional Information :

If you are enthusiastic about the automotive field and enjoy assisting others we would love to hear from you!

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

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