Manager City Logistics Operations
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Job Description
Role Summary:
Managing overall logistics of Central Cairo.
Leading on-demand delivery operations and maintaining excellent customer experience 24/7.
Taking ownership of staffing service levels and communication with stakeholders. Monitoring
measuring and improving compliance and performance of riders/partners.
Whats on your plate
Oversees and solves all daily logistics related operations.
Initiating leading and optimizing full order cycle in assigned cluster.
Owns the communication with external suppliers.
Supervise coach multiple rider supervisor and rider trainers.
Set up SOPs policies and tools for safety/compliance of riders and partners.
On-ground support in the coordination of marketing campaigns and activities across all brand
entities.
Responsible for city rider experience and satisfaction score.
Provide weekly updates to country management on projects & performance progress.
Responsible for the cluster Acquisition targets.
Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the
required riders per area.
Responsible for the suppliers performance management.
Responsible for the operational zone setup and special projects in alignment with the country
logistics head.
Qualifications :
What did we order
Bachelors Degree.
5-7 years of experience in food/grocery tech industry is highly preferred.
Extensive experience in Data Analytics.
Strong communication skills both written and verbal.
People management skills: Experience of managing bigger group of people.
Stakeholder management skills: Experience in dealing with cross-cultural team members and
cross-functional teams.
Ability to analyse data and derive insights from comprehensive data reports.
Ability to deal with ambiguity work under pressure handle stress.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
