Guest Relation Front office Receptionist(e) MF
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Job Location:
Monthly Salary:
Posted on:
01-10-2025
Vacancies:
1 Vacancy
Job Summary
As a Receptionist you are the first point of contact for our guests for both Mövenpick Brussels Airport and Parking 21. You will play a key role in delivering a warm professional and efficient welcome and departure experience. Your goal is to ensure every guest feels valued and well taken care of from check-in to check-out reflecting the standards and values of Mövenpick Hotels and Resorts.
- Welcome guests upon arrival with a friendly and professional demeanor
- Perform check-in and check-out procedures efficiently and accurately
- Handle reservations cancellations and no-shows in line with company policies
- Provide information about hotel services local attractions and transport options
- Handle guest requests concerns and feedback promptly and effectively
- Manage incoming calls and emails in a courteous and timely manner
- Process payments and maintain accurate records
- Coordinate with housekeeping maintenance and other departments as needed
Qualifications :
- Previous experience in a customer-facing role preferably in hospitality
- Proficiency in English Dutch and French
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to remain calm and professional under pressure
- Familiarity with hotel management software (Opera Cloud) is a plus
- Flexibility to work in shifts including evenings weekends and holidays
Additional Information :
- Welcome guests upon arrival with a friendly and professional demeanor
- Perform check-in and check-out procedures efficiently and accurately
- Handle reservations cancellations and no-shows in line with company policies
- Provide information about hotel services local attractions and transport options
- Handle guest requests concerns and feedback promptly and effectively
- Manage incoming calls and emails in a courteous and timely manner
- Process payments and maintain accurate records
- Coordinate with housekeeping maintenance and other departments as needed
- Maintain a tidy and welcoming front desk area
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
