Customer Service Representative EMEAAPAC
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Customer Service Representative EMEA/APAC you are responsible to support the growth of the company and have a key role in the customer journey by offering one of the best customer service experience in our industry. You are the first line contact for our customers (by telephone mail or chat) assuring a high-level customer satisfaction through excellent communication skills a customer-centric approach and a passion for sales.
Some of your key responsibilities:
- You are responsible for all kind of customer interactions issues or inquiries by building a sustainable relationships and trust through open inter- and proactive communication
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure long-lasting resolution
- You manage the OTC process in SAP following internal and customers KPIs such as DIFOT
- You are the SPOC of your customer portfolio next to and in close collaboration with the sales manager taking the extra mile to engage customers
- You provide sales support with an inside sales attitude such as preparing sales forecast and offers
- You collaborate with other departments (supply chain production quality regulatory marketing & communication) to assure high service quality
- You register follow-up and keep up to date different kind of data (customer sales forecast complaints..)
- Keep records of customer interactions process customer accounts and file documents
- Stay up to date on product knowledge and industry trends
In this position you have no direct reports but you join a team of enthusiast colleagues.
Qualifications :
- You have a Bachelors degree in business marketing economics or related field.
- You have profound experience in customer interaction.
- You have a commercial drive and want to deliver an excellent customer service experience.
- You have strong organizational skills with the ability to manage multiple tasks at once.
- You are a strong communicator and know how to inspire others (in- and external customers).
- You are fluent in English and Dutch or French. Knowledge of additional languages are a plus (German Spanish).
- You have a very good knowledge of Microsoft Office applications and SAP.
- You have a strong sense of ownership and accountability in everything you do.
- Knowledge of Food and/or Health&Nutrition industry is a plus.
Additional Information :
- A dynamic job in a challenging international environment.
- You will join an enthusiast winning team.
- The opportunity to further develop your commercial skills.
- An attractive salary package with a lot of benefits.
PB Leiner is an equal opportunity employer. We embrace diversity and are committed to fostering an inclusive environment for all employees. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity nationality or disability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With headquarters in Phoenix, Arizona, Tessenderlo Kerley, Inc. produces and markets specialty chemical solutions, including fertilizers, crop protection chemicals and process chemicals and services to diverse markets around the world. Tessenderlo Kerley operates 12 manufacturing plan ... View more
