Customer Cloud Operations Lead – MSFTLinux

As a MSFT/Linux Team Lead in Customer Operations you will be an integral part of the Cloud Operations team responsible for managing creative cloud solutions for our this role youll provide technical leadership and support to your team members to ensure operational excellence and improve the overall customer experience with cloud-based platforms.

Key responsibilities include leading and developing a digital operations team with a focus on Service Delivery and Continuous Improvement within a managed service provider environment. Your expertise in cloud infrastructureparticularly Amazon AWS and Microsoft Azure.

As part of the role you will actively participate in the review and development of Statements of Work collaborating closely with cross functional team members and customers. Youll also support cross-functional teams to identify opportunities for technological enhancements and operational efficiencies.

Youll be responsible for mentoring and developing team members promoting a culture of continuous improvement and accountability. With a focus on strategic planning youll manage priorities forecast workloads and ensure 24/7 operational coverage through effective on-call roster management.

Your responsibilities will also encompass overseeing day-to-day operations. Youll be expected to investigate and resolve issues within live production environments continuously working to improve the reliability security and overall performance of solutions to deliver exceptional customer experiences.

Additionally you will provide recommendations for performance and cost optimisation across cloud services particularly within Amazon AWS and Microsoft Azure environments. Youll drive process efficiencies capability enhancements and conduct quarterly reviews of user account access to maintain compliance and security standards.

Qualifications :

• Experience in leading and developing a digital operations team
• Experience with Service Delivery and Continuous Improvement in a service provider environment
• Experience in cloud infrastructure Amazon AWS & Microsoft Azure
• Experience with optimisation reliability patching and security
• Experience with scripting languages and automation tools
• Administration of Windows Server Technologies such as AD IIS SQL
• Administration of Linux Server
• A positive can-do attitude and professional approach to working with customers and with internal teams
• Up-to-date certifications
• Great people & planning skills and strong communication skills
• Demonstrated collaboration skills and a successful track record in building strong relationships. with business and technology stakeholders.
• Managed Services experience preferred.

Additional Information :

Why join us: 

NCS Australia is where you can feel at home nurturing your talents and skills as we make tomorrow together one day at a time. Our benefits include paid parental leave initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint industry and partner training programs special interest groups and an AI-driven learning platform. No matter where you are in your career we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer and we take pride in our commitment to valuing and supporting our people and the communities we are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans Aboriginal and/or Torres Strait Islander community.

At NCS Australia we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

Weve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process including probity and police checks

Remote Work :

No

Employment Type :

Full-time