Staff SW Engineer (Software Development and Support)

Visas Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the worlds most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants 15k Financial Institutions and billions of everyday people.   While working with us youll get to work on complex distributed systems and solve massive scale problems centered on new payment flows business and data solutions cyber security and B2C platforms.     

The Opportunity: 

We are looking for Versatile curious and energetic Software Engineers who embrace solving complex challenges on a global scale.  As a Visa Software Engineer you will be an integral part of a multi-functional development team inventing designing building and testing software products that reach a truly global customer base. While building components of powerful payment technology you will get to see your efforts shaping the digital future of monetary transactions.   

The Work itself: 

• World-Class Application Support

  • Provide Level 3 production support for the EA suite of applications ensuring adherence to SLAs.

  • Work in a 24x7 rotation to monitor troubleshoot and resolve production issues in collaboration with cross-regional teams.

  • Partner with Development QA Product Cybersecurity and Infrastructure teams to maintain service excellence.

  • Serve as a subject matter expert for at least one business-critical EA application.

• Automation & AI-Driven Operations

  • Develop Python-based tools and scripts for monitoring automation and operational efficiency.

  • Leverage Generative AI frameworks (OpenAI Copilot etc) for:

    • Automated troubleshooting and root cause analysis.

    • Intelligent log analysis and anomaly detection.

    • Proactive system optimization and monitoring.

  • Advocate for and design next-generation AI-powered operational support solutions.

• Change & Release Management

  • Develop install plans define release schedules and execute production changes end-to-end.

  • Coordinate with cross-functional teams (infrastructure middleware database) to ensure smooth deployments.

  • Ensure security vulnerabilities are remediated within required timelines.

• Monitoring & Security

  • Develop update and maintain production monitoring solutions.

  • Partner with Cybersecurity to ensure compliance and threat mitigation.

  • Continuously improve operational procedures for efficiency and reliability.

• Leadership & Knowledge Sharing

  • Coach and mentor peers in technical skills and best practices.

  • Train external teams on new products and enhancements.

  • Maintain documentation for all products enhancements and patches.

• Design and code systems that touch 40% of the world population while influencing Visas internal standards for scalability security and reusability 

• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings 

• Actively contribute to product quality improvements valuable service technology and new business flows in diverse agile squads 

Essential Functions:

• Demonstrates relevant technical working knowledge to understand requirements.

• Identifies and contributes to the development and solution strategies to team members that improve the design and functionality of interface features across one or more project features under minimal guidance.

• Applies standard processes on the use of programming languages (e.g. HTML C Java) to write code that fulfills website modification requests and technical requirements. 

• Collaborates with others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.

• Analyzes bugs for simple issues and applies debugging tools to verify assumptions.

The Skills You Bring:

• Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale

• Challenge the Status Quo: Comfort in pushing the boundaries hacking beyond traditional solutions

• Language Expertise: Expertise in one or more general development languages (e.g. Java C# C)

• Builder: Experience building and deploying modern services and web applications with quality and scalability

• Learner: Constant drive to learn new technologies such as Angular React Kubernetes Docker etc.

• Partnership: Experience collaborating with Product Test Dev-ops and Agile/Scrum teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications
5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience.

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
Education: BS in a technical discipline preferable Computer Science required.
5 years in mission-critical Level 3 production support (financial systems experience preferred).
Strong UNIX/Linux administration and OS hardening skills.
Proficiency in Python programming and UNIX-based scripting (Shell Perl).
Hands-on experience with Generative AI tools and APIs.
Strong understanding of TCP/IP networking with ability to analyze network traces.
Proven track record in capacity planning load testing and performance tuning.
Excellent problem-solving and diagnostic abilities.
Strong documentation communication and leadership skills.
Ability to work effectively in both individual contributor and technical leadership roles.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138500.00 to 200700.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time