Executive Assistant

What you get to do in this role

We are looking for an Executive Assistant who thrives at the intersection of precision technology and strategy. This is not a traditional support role its a chance to operate at the heart of a global AI-driven transformation in customer service.

Youll be the force that designs time and focus for senior executives turning complexity into clarity and friction into flow. You excel at anticipating needs automating processes and building smart systems and youll help maximize executive impact while enabling the broader leadership team and Customer Support organization

This is a role for someone who is AI-native detail-obsessed and deeply collaborative someone who is sought out not just as an organizer but as a trusted advisor who removes risk amplifies efficiency and builds relationships that make the organization stronger.

Responsibilities

• Calendar & time design: Orchestrate complex calendars with intention prioritizing impact resolving conflicts and helping leaders invest time where it matters most.
• Meeting strategy & preparation: Ensure meetings are purposeful and outcomes-driven by ensuring there are clear agendas context and materials are provided in advance. Anticipate follow-ups and eliminate inefficiencies in how meetings are run.
• Interview & candidate experience: Partner with recruiting to manage interviews seamlessly ensure candidates are supported throughout and elevate the overall hiring experience.
• Travel & logistics: Manage all travel (domestic and international) with precision anticipating risks and designing itineraries that maximize efficiency and productivity.
• Expense & budget management: Oversee expenses reports and vendor onboarding with accuracy and timeliness; seek opportunities to automate and streamline wherever possible.
• Onboarding & enablement: Lead onboarding logistics for new hires vendors and agencies ensuring access equipment and resources are friction-free from day one.
• AI-enabled operations: Continuously evaluate and integrate AI tools to remove manual work improve workflows analyze data and enhance decision-making for executives and the team.
• Special projects: Drive cross-functional projects that require discretion collaboration and a bias for execution.

Qualifications :

To be successful in this role you have:

• 5 years of administrative or operations experience in a high-growth fast-moving environment (experience in GTM sales or customer-facing teams a plus).
• Proven ability to integrate AI into workflows whether for automating tasks analyzing insights or exploring how AI can reimagine productivity.
• Exceptional situational awareness: able to anticipate needs manage risk and adapt quickly in ambiguous situations.
• Obsession with detail clarity and efficiency with the discipline to enforce rigor across schedules agendas and processes.
• Strong collaboration and relationship-building skills; recognized as a trusted resource and advisor by peers and leaders alike.
• Clear concise communication skills with the ability to influence across teams and levels.
• High integrity judgment and discretion.
• Technical fluency with modern workplace tools (Office 365 Zoom Concur Slack and AI-powered productivity platforms).
• Hunger to learn grow and help transform how work gets done in a large public company at the center of the AI race.

JV20

For positions in this location we offer a base pay of $104100 - $151000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time