Roadside Assistance Customer Service

Houston, MS - USA

Monthly Salary: Not Disclosed

Experience Required: 0-1years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

24/7 servicing of inbound calls for roadside assistance and other service

requests from clients customers and/or client account representatives for assistance with items such as:

a vehicle that wont start

flat tire(s)

keys locked inside a car

vehicle out of gas

vehicle in an accident

Place outbound calls to listed Service Providers to secure appropriate towing assistance to resolve the customers needs

Possible outbound calls to client clients customers and/or client account representatives for status and clarification purposes.

Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Outbound coordination to clients independent service providers.

Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.

Probing to identify the need of the customer based on vehicle inoperable situation

Identifying the customers location using Google Maps and other client tools

Providing policy coverage details based on the specific client program

Securing a Service Provider to assist the customer based on the parameters of the policys program

Providing status updates to customers calling after the initial request for assistance was processed

Requirements

Please click this link for the Basic PC Requirements Computer Specifications

Please note that more detailed information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.

Benefits

Select the company you want to work for within our client base.
Work from home
Flexible schedule

Required Skills:

Required Skills: Communication skills: Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone chat and/or e-mail. Computer literacy skills: Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills: Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills: Creating positive interactions with customers is an essential part of a representatives job. Listening skills: Representatives must listen carefully and understand a customers situation in order to assist them and to obtain the best resolution. Attention to Detail: Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity: Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience: Workers must be patient and polite especially when interacting with difficult or irate customers. Ability to Work Independently: Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills: Representatives must determine solutions to a customers problem. By resolving issues effectively representatives contribute to customer loyalty and retention. Skills and Attributes: Able to Work Without Constant Supervision Exceptional Communications Skills Good Phone Etiquette Skills Good Computer Navigation Skills Multi-tasking Skills Time management Skills Problem-solving Skills Strong Interpersonal Skills Active Listening Skills The Ability to Listen Closely to Customers Clear Verbal Communication Ability to Empathize Data Entry and Basic Computer Skills Basic Performance Skills Professionalism Management of Personal Emotions Organizational Skills Respectful Ability to Identify and Anticipate Needs Flexibility Dependability Disciplined Self-Motivated

Required Education:

Not Applicable

This is a remote position. 24/7 servicing of inbound calls for roadside assistance and other service requests from clients customers and/or client account representatives for assistance with items such as: a vehicle that wont start flat tire(s) keys locked inside a car vehicle out ...