Reception Supervisor-Tamayyaz
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Salary Not Disclosed
1 Vacancy
Job Description
Tamayyaz is seeking a professional and customer-focused Reception Supervisor to join our team in the historic city of AlUla Saudi Arabia. As the Reception Supervisor you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front desk team.
- Oversee daily front desk operations ensuring smooth check-ins check-outs and guest inquiries
- Lead train and mentor reception staff to maintain high standards of customer service
- Manage staff schedules assignments and performance evaluations
- Handle guest complaints and resolve issues promptly and professionally
- Coordinate with other departments to ensure seamless guest experiences
- Maintain accurate guest records and manage reservations using hotel management software
- Implement and uphold company policies and procedures
- Monitor and analyze front desk performance metrics to identify areas for improvement
- Assist in developing and implementing strategies to enhance guest satisfaction
- Ensure compliance with local regulations and safety standards
Qualifications :
- 3-5 years of experience in hotel reception or front desk operations
- Proven supervisory experience in the hospitality industry
- Strong leadership and team management skills
- Excellent communication skills in both English and Arabic
- Proficiency in hotel management software and reservation systems
- Bachelors degree in Hospitality Management or related field (preferred)
- First Aid certification (preferred)
- In-depth knowledge of Saudi Arabian hospitality standards and cultural norms
- Familiarity with AlUlas tourist attractions and local information
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work flexible hours including nights weekends and holidays
- Strong problem-solving skills and attention to detail
- Adaptability to work in a fast-paced dynamic environment
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
