Duty Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and customer-focused Duty Manager to join our team in Lucknow India. As a Duty Manager you will play a crucial role in ensuring smooth daily operations maintaining high standards of service and creating exceptional guest experiences.
- Oversee daily hotel operations ensuring all departments work cohesively to meet guest expectations
- Manage and motivate front-line staff providing guidance and support as needed
- Handle guest inquiries complaints and special requests promptly and professionally
- Coordinate with various departments to resolve operational issues and improve service delivery
- Conduct regular property inspections to maintain cleanliness and safety standards
- Manage check-in and check-out processes ensuring efficiency and guest satisfaction
- Monitor and optimize room inventory and occupancy levels
- Implement and enforce hotel policies and procedures
- Assist in training new team members and conducting performance evaluations
- Prepare and analyze daily reports on hotel operations and guest feedback
- Respond to emergency situations and make critical decisions when necessary
- Collaborate with other managers to develop and implement strategies for improving guest satisfaction and operational efficiency
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or a related field; or equivalent combination of education and experience
- Proven experience in a supervisory role within the hospitality industry
- Strong knowledge of hotel operations and industry standards
- Excellent customer service skills with a guest-centric approach
- Proficiency in hotel management software preferably Opera or similar systems
- Outstanding leadership and team management abilities
- Exceptional problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights weekends and holidays
- Proficient in Microsoft Office Suite
- Detail-oriented with excellent organizational and multitasking abilities
- Ability to remain calm and effective in high-pressure situations
- Demonstrated experience in conflict resolution and guest complaint handling
Additional Information :
4-5 year of experience in branded hotels.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
