Senior Group Manager Operations

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

The Operations Manager will oversee and develop a team of Risk Operations specialists optimizing processes and systems to ensure high performance on key metrics Productivity and accuracy while driving customer centricity & operational efficiency. Youll work closely with clients internal teams and leadership to drive business success.

Key Responsibilities:

Team Leadership & Development: Lead and motivate a large team to meet performance goals such as service levels productivity and error rates. Provide coaching and career development opportunities.

Performance Management: Monitor and drive KPIs implementing corrective actions when necessary to ensure top-tier service delivery.

Client Communication & Business Reviews: Communicate proactively with clients preparing and presenting business reviews and performance updates.

Earn Trust - By demonstrating high levels of ownership and business acumen to pro-actively solve for client issues and address potential issues before they arise.

Process Optimization & Scaling: Partner with cross-functional teams to implement scalable processes and systems that support growth.

Support & Escalation Management: Provide support to the team in handling escalated issues and customer inquiries.

Build mechanisms and processes To be able to scale and grow the business.

Qualifications :

Qualifications & Skills:

Experience: 10 years in operations management preferably in a fintech or tech-driven environment within processes such as Fraud investigations AML KYC Terms of service reviews Partner onboarding checks including document reviews and transaction risk monitoring.

Educational Background: MBA in Operations Analytics or related field from a Tier 1 Business School is preferred.

Skills: Strong leadership analytical and problem-solving skills. Proficiency in performance metrics process optimization and client communications.

Why Join Us:

Lead and develop a high-performing team.

Competitive salary bonuses and benefits.

Remote Work :

Employment Type :

Full-time

Job Overview:The Operations Manager will oversee and develop a team of Risk Operations specialists optimizing processes and systems to ensure high performance on key metrics Productivity and accuracy while driving customer centricity & operational efficiency. Youll work closely with clients interna...