Support Engineer- Azure, Cloud & Infrastructure
Support Engineer- Azure, Cloud & Infrastructure
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Job Description
As a Support Engineer specializing in Microsoft Azure Cloud and Infrastructure you will play a crucial role in ensuring the smooth operation and support of various IT systems. This role encompasses a wide range of responsibilities from managing Microsoft Azure Cloud services to providing desktop support and ensuring the security and functionality of network infrastructure. The ideal candidate should possess in-depth knowledge of Microsoft technologies networking and security protocols along with experience in client interaction and data center operations.
Position: Support Engineer- Azure Cloud & Infrastructure
Industry Type: IT Services & Consulting
Employment Type: Full Time
Role Category: Technical Support
Job Location: Jammu (On-Site)
Education: UG: B. Tech/B.E. in E&C CS IT
Requirements
- Microsoft Azure Cloud:
- Manage and troubleshoot Microsoft Azure Cloud services.
- Manage and monitor Azure cloud environments ensuring optimal performance and security
- Deploy and configure virtual machines storage and networking components in Azure.
- Implement and optimize Azure resources for scalability and efficiency.
- Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
- Infrastructure Management:
- Administer Windows servers Domain Controllers and Active Directory.
- Handle Microsoft Exchange 2016 for email services and support.
- Configure and manage inTune for device management.
- Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
- Networking and Security:
- Maintain and troubleshoot TCP/IP DNS and general network-related issues.
- Basic understanding of Cisco routers/switches and VoIP.
- Basic understanding of Firewalls/Gateways.
- Implement and manage Cisco VPN solutions.
- Manage shared drive via NTFS permissions
- Monitoring and Reporting:
- Utilize PRTG for network monitoring and proactive issue resolution.
- Monitor and manage shared drives ensuring optimal performance.
- Desktop Support:
- Provide desktop support for end-users resolving hardware and software issues.
- Configure and troubleshoot desktops laptops mobile devices.
Client Interaction:
- Offer telephone support to end-users addressing queries and issues.
- Foster a client-focused approach to understand and meet user needs.
Data Centre Operations:
- Experience in working in data centres ensuring hardware reliability and uptime.
Qualifications:
- Certifications in Microsoft Azure Office 365 and Cisco technologies are a plus.
- Strong knowledge of Azure services including but not limited to Azure Virtual Machines Azure Storage Azure Networking and Azure Security.
- Excellent troubleshooting and problem-solving skills.
- Proven experience in technical support or a related role with a focus on Azure cloud services.
- Strong problem-solving skills and ability to work well under pressure.
- Effective communication skills with the ability to convey technical concepts to both technical and non-technical audiences.
Soft Skills:
- Excellent communication skills for effective client interaction.
- Ability to work collaboratively in a team and adapt to evolving technologies.
- Proactive and self-motivated with a keen attention to detail.
Certifications:
- Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent.
- Microsoft Certified: Azure Administrator Associate (AZ-104) or higher is a plus.
This Support Engineer role offers a dynamic work environment where your expertise will contribute to the success of our IT infrastructure and enhance the overall user experience.
Reference ID: IT Support Engineer - Microsoft Azure Cloud and Infrastructure
Job Type: Full-time
Benefits
Annual Bonus
Provident Fund
Performance bonuses
Employees State Insurance Corporation
Medical Insurance
Night Allowances
Pick and Drop facilities (Only for Female Staff)
Day outs for Staff
Team Lunches
Maternity/Paternity leaves
Retirement Benefits
National and International tour packages after successful completion of service as per company policies
Paid Time Off
Flexible work schedules and workplace perks like on-site snacks
Flexible working
Salary reviews are subject to annual performance/annual appraisal reviews
Required Skills:
Provide in-life technical support for a variety of customer voice solutions including but not limited to: o Mitel MiVoice Business and associated Mitel applications o Microsoft Teams (Direct Routing) and AnywhereNow o AudioCodes Mediant SBCs and SIP Trunking via the clients Core Voice Network o 3CX (on-premise and cloud-based) Identify recurring technical trends and implement changes to enhance customer satisfaction Work within defined SLA parameters to resolve incidents and requests effectively managing a diverse workload Liaise with third-party vendors and escalate issues when necessary Contribute to continuous improvement initiatives including the automation of manual processes Provide technical mentorship and support to junior engineers within the UC team
Required Education:
UG: Any Graduate B. Tech/B.E. in E&C CS IT
Employment Type
Full Time
