Sales & Customer Retention Executive
Sales & Customer Retention Executive
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Job Description
What youll be doing:
Helping Securitas Technology to develop business opportunities with new clients and retain existing clients through:
- Handle inbound sales calls gather key details and pass to the correct sales team
- Promptly manage web leads (form/chat) and distribute them in line with KPIs.
- Make outbound calls to prospects and existing clients to raise awareness gather intel and generate leads.
- Proactively call clients to strengthen relationships promote loyalty and identify opportunities.
- Conduct courtesy calls to clients intending to cancel aiming to retain their business.
- Follow up with leads from events and exhibitions to maximise ROI.
- Produce and follow up on small system and signalling upgrade quotes.
- Accurately update leads accounts and opportunities daily in our Client Excellence Platform (CEP).
- Monitor sales inboxes manage queries and ensure communication reaches the right teams.
- Support sales teams with admin tasks such as onboarding forms marketing materials and ad hoc projects.
Qualifications :
What you will need:
- Experience in internal sales sales support or telesales (preferred).
- Positive professional communicator across phone email online and in person.
- Client-focused with a passion for excellent customer service.
- Strong attention to detail and accuracy when handling data.
- Basic knowledge of electronic security (or willingness to learn with training).
- Confident using Microsoft 365 especially Outlook.
- Self-motivated organised and able to multi-task effectively.
- Strong team player supportive and collaborative.
Whats required:
- 2 years experience in a similar role
- Right to work in the UK and have a 5 year check able history
Additional Information :
Its great to see youre considering a career with us here at Securitas Technology! Youre one step away from joining our global team of over 375000 professionals.
Why Choose Securitas Technology
At Securitas Technology we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
- Career Growth: Clear pathways from apprenticeships to leadership programs.
- Inclusive Leadership: A culture of respect transparency and collaboration.
- Fair Pay & Benefits: Competitive equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
- Employee Networks Safe spaces to connect and influence policies for change.
- Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
- Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
- Health & Well-being Programs Mental health support and workplace wellness.
- Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
