Onsite IT Support Engineer

Greater Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Salary: 26000 per annum

Location: Cheadle

Working Hours: Mon to Fri working between 8:30am and 6:30pm (37.5 hours)

You will be working in the IT arm of the business providing an excellent service to 250 external customers. The role involves being the first point of contact for our customers when a ticket is logged this includes speaking to the customers over the phone logging and responding to emails and logging tickets proactively

Responsibilities:

   Working as onsite IT Technician at customer sites in Cheadle to resolve user issues.
   Liaising with Projects Team installing network infrastructure at customer sites
   Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
   Act as the initial point of contact in the resolution of user IT issues.
   Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
   Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
   Escalate IT issues and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.

Qualifications :

   Good PC/ Laptop hardware and Software knowledge
   Good fault-finding skills
   Good Knowledge of Microsoft desktop operating systems and productivity suite
   Knowledge of Server operating systems
   Knowledge of Active Directory
   Knowledge of Microsoft 365 Administration
   Basic networking knowledge

A knowledge of the following would be an advantage:
   Office 365 Fundamentals and/or Azure fundamentals
   Hyper V
   CRMs
   Backup and recovery technologies
   AV Software

Additional Information :

Heres what we offer:
25 days holiday bank holidays with an extra day for each year of service (up to 30 days!)
An extra day off on your birthday or if youre getting married
500 referral bonus bring great people get rewarded!
Professional development training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1200 retailers

#LI-Onsite

Remote Work :

Employment Type :

Full-time