Manager, Workforce
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To be the Subject Matter Expert (SME) for Branch Private and Business Client scheduling and be accountable for the execution of provincial workforce tactical and operational plans. The role oversees end-to-end workforce management (forecasting scheduling monitoring and reporting) to ensure service level agreements are achieved staffing contracts are adhered to and future resourcing needs are met through accurate data-driven insights.
Key Responsibilities:
- Lead provincial workforce planning and scheduling to ensure branches and Points of Representation (PORs) are adequately resourced during peak and off-peak periods.
- Monitor performance overtime and capacity trends providing analysis and recommendations to provincial leadership and stakeholders.
- Ensure compliance with labour laws staffing contracts and regulatory requirements while managing workforce budgets and vendor hours.
- Build and lead a high-performing workforce team fostering continuous improvement coaching and stakeholder collaboration.
Qualifications :
- Bachelors Degree or Advanced Diploma (NQF7) in Business Commerce Human Resource Management Operations Management or a related field (e.g. BCom in Business Management Industrial/Organisational Psychology or HR Management).
- Certification in Workforce Management systems or Analytics will be beneficial.
Minimum Experience
- 3-4 years experience in Personal and Private Banking (PPB) or service/operational roles at management level.
- Proven expertise in workforce management including provincial client coverage planning forecasting scheduling and capacity planning with accountability for executing workforce strategies in partnership with key stakeholders to ensure alignment and service level delivery.
- Demonstrated ability to manage small teams effectively while collaborating with diverse stakeholders such as Finance People and Culture (HR) and Operations.
- Strong analytical capability sound risk management knowledge and proficiency in workforce management systems such as the Branch Scheduling Tool (BST) or equivalent platforms.
- Proficiency in data analysis and reporting tools including Power BI MS Excel (advanced) and other workforce analytics platforms.
Additional Information :
Behavioural Competencies:
- Articulating Information & Providing Insights
- Conveying Self-Confidence & Convincing People
- Embracing Change & Exploring Possibilities
- Making Decisions & Taking Action
- Managing Tasks & Producing Output
- Resolving Conflict & Team Working
Technical Competencies:
- Workforce Planning & Workflow Management
- Workforce Data Analysis & Workforce Insights
- Risk Identification & Risk/Reward Thinking
- Workspace Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
