Room Controller

Al Farwaniyah - Kuwait

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

EOE/AA/Disabled/Veterans

The Room Controller plays a key role in ensuring a seamless guest experience by managing room assignments monitoring guest preferences and acting as the communication link between the Front Office and operational departments. This role requires attention to detail excellent communication skills and a strong commitment to luxury hospitality standards.
What will I be doing

Key Responsibilities:

Oversee daily room allocations ensuring guest preferences special requests and VIP arrangements are prioritized.

Contact arrival guests prior to arrival (One to two days in advance) to confirm preferences room readiness and special arrangements.

Conduct pre-departure calls during the guests stay to ensure satisfaction and address any concerns.

Record all guest preferences obtained through calls in the CRM system and ensure they are properly documented.

Prepare and share daily operational reports with relevant departments (Housekeeping Engineering Food & Beverage etc.) to support smooth service delivery.

Share any updates regarding VIP guests and their preferences with operational departments to ensure personalized service.

Monitor room availability coordinating closely with Reservations and Front Office to optimize room inventory and maximize revenue.

Ensure all guest profiles are updated accurately with preferences and feedback for future stays.

Liaise with Housekeeping and Engineering to follow up on room readiness maintenance or service issues.

Assist the Front Office team in handling guest requests complaints or last-minute changes effectively.

Uphold Waldorf Astoria brand standards and deliver personalized luxury service to every guest.

What are we looking for

Room Controller Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

Calm efficient and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel leisure and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/VeteransThe Room Controller plays a key role in ensuring a seamless guest experience by managing room assignments monitoring guest preferences and acting as the communication link between the Front Office and operational departments. This role requires attention to detail excellent c...