C004373 Senior Technician CSD (NS) FRI 17 Oct
C004373 Senior Technician CSD (NS) FRI 17 Oct
Posted on :
06-10-2025
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1 Vacancy
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Job Description
Description
Requirements
Deadline Date: Friday 17 October 2025
Requirement: Senior Technician CSD
Location: Mons BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 350
Required Start Date: 24 November 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties & Role:
Under the direction of the ESOC Centralised Service Desk Section Head but largely under own initiative the incumbent will cover the following duties:
- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management problem escalation remote assistance training and end-user guidance on NU. NR and NS network
- Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant second line support in case of performance degradation or downtime
- Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
- Support in planning and conducting exercises
- Perform level 1 service support either remotely or on site.
- Performs other duties as may be required.
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience.
- Minimum 1-year experience in Service Desk Operations within the last three years.
- Knowledge of service operations processes service delivery reporting and continuous improvement;
- Extensive experience in end user support in general;
- Experienced in usage of ITSM tools such as BMC Remedy Jira Service Now etc.;
- Knowledge of and experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio Microsoft Edge;
- Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN);
- Experience of Outlook configuration administration and troubleshooting in MS Active Directory and Exchange;
- Good knowledge of network technologies including VPN WiFi networks and mobile data communications;
- Knowledge to create workflows process flows and Knowledge Base documentations periodically. Establish regular checks and ensure to update them before expiration;
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
- Good written and verbal communication skills with the ability to present complex issues in a clear manner to different levels of audience.
- Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
- Prior experience of working in an international environment comprising both military and civilian elements;
Desirable Experience and Education:
- Knowledge of Windows Server Windows Operating Systems MS Office PC Hardware Networking Hardware Networking Protocols Desktop Troubleshooting Telephony Network;
- Security SCCM software deployment SCCM remote desktop management;
- ITIL Foundation;
- Competency in call centre tracking tools;
- Prior experience supporting customers in use of application software;
- Proficiency in using support software tools;
- Customer service orientation and/or prior customer service training;
- Strong experience with automating IT tasks and processes and procedures;
- Knowledge of the NCIA;
- General knowledge of NATO responsibilities and organization.
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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