Staff Help Desk Specialist
Staff Help Desk Specialist
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Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
Join our dynamic Corporate IT team and drive operational excellence at BILL by resolving complex issues and advancing continuous employee support. As a Senior Help Desk Specialist you empower end-users by navigating high-impact technical challenges mentoring peers and leading improvements that shape the employee experience in a fast-paced innovative environment. Your deep troubleshooting skills combined with a focus on process and service enhancement will fuel the companys scale agility and fintech transformation.
You will partner across functions to optimize workflows and elevate the user experience for BILLs workforce. From responding to critical IT service outages to enabling seamless onboarding and AV support for meetings and company events your strategic contributions will ensure smooth operations and resilient communications. Youll document and share technical solutions to foster team growth and knowledge becoming a pivotal resource for both IT and business operations.
Responsibilities:
- Resolve advanced technical support requests using analytical and troubleshooting expertiseIdentify data-driven patterns to recommend and implement process improvements
- Lead incident response for critical IT service disruptions ensuring timely resolution
- Mentor junior team members and promote collaborative knowledge sharing
- Deliver expert AV (audio/visual) support for conference rooms and virtual meetings including installation troubleshooting and maintenance of displays video conferencing systems microphones and related hardware
- Respond to and resolve AV-related technical issues quickly to facilitate seamless internal and external communications across the organization
- Coordinate with IT and Facilities to schedule set up and optimize AV resources for company events training sessions and all-hands meetings
- Collaborate cross-functionally to optimize IT workflows and enhance employee experiences
Wed love to chat if you have:
- Minimum 8 yrs of related experience with a Bachelors degree
- Proven experience providing expert Help Desk or IT Support ideally in SaaS or Fintech
- Hands-on experience supporting AV systems (video conferencing conference room hardware digital displays audio equipment) troubleshooting AV issues and ensuring the high-quality delivery of virtual and in-person meetings
- Strong analytical and problem-solving skills; able to break down complex issues and drive actionable solutions
- Excellent communication skillsable to tailor technical explanations for diverse audiences
- Enthusiasm for mentoring others and sharing best practices within a team
- Commitment to continuous learning and adapting to new technologies and processes
The estimated hourly range for this role is noted below for our office location in Draper UT. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Staff IC
Employment Type
Full-Time
