Senior Customer Experience Engineer
Senior Customer Experience Engineer
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1 Vacancy
Job Description
Position Summary
We are seeking a Customer Engineer BI & Analytics with deep expertise in Looker (LookML dashboards administration) and modern BI this role youll serve as a trusted technical advisor for Harness customers helping them design optimize and troubleshoot analytics solutions within our white-labeled Looker integration.
This is not a traditional support role. Youll work directly with enterprise customers to solve complex data challenges guide best practices in Looker/BI engineering and act as the bridge between customers and Harness engineering. Your work will ensure that customers unlock the full value of Harness Software Engineering Insights and Cloud Cost Management analytics capabilities.About the role
- Own end-to-end resolution of complex BI/Looker issues for customers including LookML modeling dashboard optimization and data ingestion pipelines.
- Act as a subject matter expert in Looker and BI engineering advising customers on scalable data models dashboard performance and best practices for embedded analytics.
- Troubleshoot and debug SQL transformations LookML objects and ETL processes across diverse customer environments.
- Collaborate cross-functionally with Harness engineering product and data science to ensure customer feedback informs product evolution
- Lead customer onboarding and adoption efforts for Looker-powered analytics including training sessions office hours and customized dashboarding workshops.
- Develop and share reusable best-practice templates blueprints and playbooks for in-product dashboards and KPIs.
- Partner with customers during escalations providing clear technical guidance and hands-on problem resolution.
- Stay current with BI Looker and cloud data engineering trends to continually improve Harness customer-facing analytics experience.
About you
- 25 years of hands-on experience in a BI Engineer Looker Developer/Admin or Customer Engineering role.
- Proficiency in Looker (LookML dashboard design performance tuning) with a strong grasp of BI principles and embedded analytics.
- Strong SQL skills with experience in data modeling ETL design and working across relational databases (PostgreSQL MySQL etc.).
- Excellent troubleshooting ability across the data stack (ETL pipelines data transformations dashboards).
- Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement.
- Comfortable leading customer calls trainings and escalations in a professional consultative manner.
- Nice-to-have: Experience with cloud platforms (AWS GCP Azure) scripting in Python for data manipulation and version control (Git).
Work Location
Remote - United States
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
Harness in the news:
- Harness AI Tackles Software Developments Real Bottleneck
- After Vibe Coding Comes Vibe Testing (Almost)
- Startup Within a Startup: Empowering Intrapreneurs for Scalable Innovation - Jyoti Bansal (Harness)
- Jyoti Bansal Harness theCUBEd Awards
- Eight years after selling AppDynamics to Cisco Jyoti Bansal is pursuing an unusual merger
- Harness snags as it goes all in on feature flags and experiments
- Exclusive: Jyoti Bansal-led Harness has raised $150 million in debt financing
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website ( or you can contact your local law enforcement agency.
Required Experience:
Senior IC
Employment Type
Full Time
