Event Experience and Set-up Manager | Banquets
Event Experience and Set-up Manager | Banquets
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1 Vacancy
Job Description
Overview
Barton Creek Resort & Spa
Barton Creek Resort & Spas success is due to its dedicated intelligent and self-motivated family of associates who work together to maintain the companys trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seekingan Event Experience and Set-up Manager Banquets to join the Barton Creek Resort & Spa!
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel Leisure Worlds Best Awards 2024.
The Banquet Event Experience and Set-up Manager is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.
Responsibilities
- Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy.
- Directs and organizes the houseperson supervisors focusing on making sure the supervisors are on task and all sets are done to standard.
- Responsible for training Houseperson Supervisors and Houseperson ensuring everyone knows and upholds standards.
- Directly responsible for the daily supervision of the banquet housepersons.
- Inspects each function room prior to and during breaks to ensure that all requirements reflected on the daily worksheets are met.
- Responsible for payroll recognition discipline labor management and general management of the department.
- Greets customer during the event phase and is present during the event. Must be able to work with Event Operations team for the execution of details.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event event post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Makes presence known to customer at all times during this process.
- Responds to and handles guest problems and complaints.
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Ensures hourly employees understand expectations and parameters for event activities.
- Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback.
- Respond to last-minute requests and communicate changes to appropriate departments.
- Must follow all details as described on Banquet Event Orders (BEOs).
- Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO.
- Reviews daily worksheet and assigns specific duties to each banquet Houseperson.
- Uniformity among all set-ups in accordance.
- Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive safe and energy conserving work environment.
- Ensures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment.
- Responsible for adhering to hotel policies and procedures and upholding team adherence to all safety-related associate trainings.
- Provides in conjunction with the Director of Banquets the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards.
- Ensures that all unused rooms are set to departments standards.
- Attend department meetings and other company required trainings.
- Complete other duties as assigned by management.
Qualifications
- 2 years experience in a banquet leadership role in a high volume upscale Hotel.
- Must have exceptional guest service skills.
- High School Diploma required.
- Must be willing to work a flexible schedule including weekends holidays and evenings.
- Must have excellent interpersonal and communication skills.
- Must have a strong attention to detail be able to make quick decisions and possess good judgment
- Ability to multitask and portray a friendly demeanor in a fast-paced environment.
- Must consistently demonstrate a teamwork-oriented and positive attitude.
- Must be able to walk sit stoop kneel crouch crawl and use hands and arms.
- Must be able to push pull stoop bend and lift items of significant weight.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Manager
Employment Type
Unclear
