Customer Services Officer
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Job Location:
Nelson - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About New Zealand Couriers
Proudly NZ-owned and operated for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused servicedelivery. Now with over 1100 employees and 550 independent contractors in 25 locations across New Zealand we are proud to serve the local communities we work in to be New Zealands most experienced courier provider and to be the flagship brand of Freightways.
What we look for in a Customer Services Officer:
Taking inbound calls answering email queries in support of our customers your ability to communicate and connect to people will see you achieve exceptional customer will be capable of remaining calm under pressure and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors you will be the perfect addition to our Customer Services team.
Key responsibilities include:
- Process customer queries via phone email and face-to-face queries
- Adhering to company national standards of service excellence at all times
- Data entry
- Assisting in operational and admin duties like freight-sorting scanning reporting etc. where required
Hours for this role are Monday to Friday 8.00am 5.00pm androstered Saturdays 7.30am 9.30am
Key attributes
- Results-drivenwith natural problem-solving skills
- Understanding that complaints are opportunities to build better customer experiences
- A high level of accuracy and attention to detail
- Excellent data entry skills and experienced with Microsoft Office
- People-person; great listening skills; can build rapport with customers and colleagues
If youre ready for the next step in your career submit your application now! Please include your CV and cover letter detailing your experience and suitability for this opportunity.
All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Corporate Paralegal
- CNC
- Lab Technology
- Air Pressure Handling
About Company
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