Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
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Short Description:
Role:
CRM Sr Consultant AI (JL5)
Number of Openings:
1 Position
Relevant Yrs. of experience
8-10 years of experience in developing and delivering global/regional IT capabilities 3-4 years of lead experience in managing functional/technical delivery 3-4 years in end to end implementation of AI solutions
Mandatory skills
Technical Skills & Experience
Should have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services Customer Insight Journey: Real-time Marketing and D365 Sale modules)
Should be having good understanding on PowerApps Power Automate flows Requires a good hands-on D365 configuration and customizations.
Good exposure to business and system analysis
Strong AI skills with end-to-end AI implementation
Other Skills
Strong analytical skills; Self-motivated and organized. Ability to prioritize carefully working across multiple workstreams and to multiple deadlines.
Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.
Great team player. Must be able to collaborate positively and inclusively within large teams with enthusiasm for learning new skills and systems.
Job Description
Responsibilities:
Responsible for understanding business needs related to customer relationship management analyzing requirements and translating them into actionable solutions within the CRM system.
Proven experience of translating end user requirements into software capabilities
Experience of building POCs/presales processes and supporting new opportunity bids
Experience in Agile delivery experience
Design Develop and implement AI models to address business challenges
Deploying AI solutions into production environments and ensuring their integration with existing systems.
Monitoring and evaluating performance of the AI systems
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